Making banking more accessible
Providing convenient access to branches and ATMs throughout metropolitan, regional and rural areas is an important part of our commitment to provide convenient and simple banking services.
Increasing our presence
Today, we have just over 1,300 branches and 4,084 ATMs worldwide.
In Australia and New Zealand, 180 of our branches operate with extended opening hours for the convenience of our customers, with many open later than 4pm on Thursday; later than 5pm on Friday, or open Saturday or Sunday.
Accessibility for people with disabilities and non-English speaking customers
Over 3,300 of our ATMs are now equipped with an audio-enabling feature to allow visually impaired customers to listen to an audio translation of information as it appears on the screen.
New ATMs also allow for wheelchair access with the screens and keypads a minimum distance from the ground. We avoid locations that have stairs-only access.
In New Zealand, ANZ was the first bank to introduce multilingual ATMs featuring Japanese, Korean, Chinese and English language options.
Across our Asia Pacific region, our ATMs are multilingual.
Please see our Corporate Responsibility reports for previous years' results.
- Chinese (simplified)
Papua New Guinea
- Bislama (National Dialect)
|Case study: Improving accessibility to our customers in Indonesia|
ANZ customers in Indonesia can now enjoy much greater convenience and less complicated banking through our upgraded ATM capability.
Our customers are able to access two leading Indonesian ATM networks and more than 40,000 ATMs across Indonesia. Our customers can conduct the activities below with their ATM card:
Our ATMs have also been enhanced to meet more of our customers’ needs, including: