Our approach

Our approach to health, safety and wellbeing aims to support the physical, emotional and financial wellbeing of our people.

Our health and safety strategy applies globally but is tailored for individual countries. The objective is to promote a healthy workforce, to maintain a safe system of work and to proactively support the physical and emotional wellbeing of our people. We have developed a global health promotion program providing accurate health information and activities for our employees worldwide. Health and Safety Committees exist in each state in Australia, and in New Zealand, India, Singapore,Hong Kong, the Philippines the United Kingdom, Manila and Fiji and some of the Pacific islands.

The primary role of these committees is to provide a forum for communication and consultation regarding implementation of health & safety strategies and operational management plans. The interests of employee and employers are represented at these forums to enable free and open discussion to occur and agreement to be reached with management and employee representatives from a variety of business units in attendance.

We have occupational health, safety and wellbeing plans in place for all countries in which we operate. Our health, safety and wellbeing programs provide employees with information and resources on individual and family health matters.

We aim to keep staff healthy and safe wherever they are working. Some of our initiatives include:

We regularly monitor our performance and set targets to help reduce work-related stress and improve the health, safety and wellbeing of our employees. Regular health and safety reports are issued on a weekly, monthly and quarterly basis. Each year a group report is generated and discussed with Management Board and the Board of Directors.

Our health and safety (H&S) systems ensure effective management of risks and issues. There are three levels of health and safety planning:

  1. The H&S Group Plan is developed, monitored and reviewed at regular intervals. It describes activities to improve our health and safety management system and performance.
  2. Three-year strategic H&S plans are developed to reduce injury and illness and better integrate activities in the way we do business.
  3. Annual operational H&S plans ensure that activities support the work group H&S risk profile and that adequate resources (time, people and budget) are allocated. They set out at the workplace level what actions will be completed, how those actions will be carried out, who will carry them out and by when.

To ensure the integrity of our Health and Safety Management System we engage external auditors in Australia and New Zealand to undertake independent verification of our health and safety framework and management system.

Please see our Corporate Responsibility reports for previous years' results.

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Wellbeing programs

A number of team-based and Group-wide programs are helping to enhance the physical, emotional and financial wellbeing of our people. These include:

  • Health Checks: provides a paid physical check-up during working hours to all Australian staff every two years. Many of our operations around the world provide a range of health checks and run local health promotion campaigns for staff.
  • ‘My Health’ online: available to Australian and New Zealand staff and is an on line resource, with interactive modules aimed at identifying and educating staff on a variety of health issues.
  • Influenza vaccination program: offered to all staff in Australia and New Zealand and a range of other countries where it is relevant.
    Global health promotion program: involves monthly health promotion activities and awareness information and resources focusing on various health problems with the aim of creating awareness and providing information to staff. Individual regions and countries conduct relevant health promotion activities for example, skin cancer (Australia), HIV/AIDS, Malaria and Dengue fever (Asia and the Pacific).
  • Health seminars: carried out in all Australian, New Zealand office sites, Bangalore and some other Asian office locations. Seminars focus on five core global health promotion topics aimed at awareness, prevention strategies and advice.
  • Participation in the Corporate Games.
  • Participation in the Global Corporate Challenge, a team-based workplace fitness initiative to encourage people to increase the distance they walk.
  • 'Financial fitness': an online portal providing staff with information to help them understand and manage their personal finances.
  • MoneyMinded financial literacy education program, is available to staff online.
Employee Assistance Program

The Employee Assistance Program is a confidential counselling service available to all ANZ employees. The service provides professional guidance and support with work or personal problems such as trauma, bereavement, relationship difficulties or dealing with change. The first three sessions are paid for by ANZ.
ANZ Health and Safety training programs

All employees are required to complete mandatory online health and safety training on an annual basis, as part of our ‘ANZ Essentials’ (risk accreditation framework). Training curriculum helps managers to identify essential and role specific training requirements for each employee. Training courses include; general health and safety awareness, emergency preparedness, safe computer use, manual handling, managing hazards and incident management.
2012 results

We aim to provide employees with a safe and healthy workplace. As part of our approach, we continue to invest in engagement initiatives.

In 2012, activities included the following:

  • Long term recovery and resilience workshops held to support staff impacted by natural disasters.
  • We continued to provide employees with health services and access to health information.

We continued to offer employees a free and confidential counseling service via our Employee Assistance Program.

Global Corporate Challenge (virtual walk around the world)

This year, we had 487 ANZ teams made up of 3,353 ANZ employees walked a total of 1,914,544 kilometres, walking around the world 48 times. Competing in the 2012 Global Corporate Challenge, representing all the regions ANZ operate in. (16 locations across our geographies)

ANZ was ranked as the second most active company in Australia, with 84% of participants in this year's GCC reporting an improvement to their overall health and 78% reporting an increase in morale in the office.

Lost Time Injury Frequency Rate

We are actively working to reduce our LTIFR - a standard measure of the effectiveness of occupational health and safety programs.

This is achieved by continuous improvement of the operational health and safety plan, risk strategies and targeted programmes ongoing of analysis of cause of incidents and injuries.

Lost time injury frequency rate (LTIFR): Number of work related lost time injuries per million hours worked

Country 2012 2011
Australia1 1.5 2.1
New Zealand2 0.9 1.8
APEA 0.3 -
India 0.3 -

Lost Time Injury Frequency Claims

Australia3 LTIFR claims
2012 1.2
2011 1.5

LTI – Lost time work related incident that results in a full shift lost
1. LTIFR (Aus): Lost time injury frequency rate, the number of lost time injuries per million hours worked.
2. LTIFR (NZ): Lost time injury frequency rate only includes LTIs that result in claims and that are not stress related.
3. LTIFR Claims (Aus): An Australian financial industry benchmarking measure which includes LTI’s that result in claims. This measure is not applicable in other countries.

My Health

In 2012, 4,541 staff in Australia received a free health check.

During Mental Health Awareness Month (October), we hosted a series of information sessions for ANZ employees in many office locations, hosted by mental health experts. In addition webinar and other on line resources were made available for those in other locations.

Health and safety course completions

Course Total number of completions
  2012 2011
Health, safety and wellbeing (all staff once off) 21,907 12,603
Emergency preparedness (all staff annually) 54,810 51,637
‘Using your computer safely’ (all staff who use a computer, once off and refreshed as required) 6,923 5,555
Manual handling (staff who carry out heavier manual handling, once off and refreshed as required) 3,340 3,230
Managing hazards (line managers once off) 4,745 2,988
Health and safety incident management (line managers once off) 1,808 1,175
Branch network conflict management training  (annually branches- Australia) 5,167 6,546

Focus for 2013

We continue to set annual targets to continue to reduce our Lost Time Injury Frequency Rate, in Australia (by 5-10%), New Zealand (by 5-10%) and stay under an LTIFR of 1.0 in India and APEA countries.

Key focus areas for 2013:

  • increasing implementation of our health and safety plan
  • continue undertaking health and wellbeing programs
  • reviewing and improving our risk management programs.

 

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