Our approach

Valuing mature-aged workers

We aim to create a culture where mature-aged workers and their experience are valued. We want to retain skills and experience, increase our talent pool, and build a workforce that reflects our customers and the community. By 2012, it is estimated that one in six employees in Australia will be over the age of 55.

In Australia, the 50+ age group also makes up a significant proportion of customers, and is likely to increase to 57% by 2021, making it an increasingly important customer segment for our business to service effectively. Our research indicates the 50+ segment are looking for a bank that listens to their individual needs and provides overall solutions based on their individual life-stage needs.

We have an active role to play in attracting and retaining mature-aged employees who reflect this customer demographic, this will also help us in building confidence, and instilling trust and approachability with our customers.

Our Career Extension Policy guarantees part-time work for individual employees aged 55 and over; and in 2010, we developed a Retirement Banking Specialist program that provides specialist training to Personal Bankers about customers aged over 50, including their life-stage and financial needs.

2012 results

At the end of the 2012 financial year, around 3,600 (around 7%) of ANZ employees were over the age of 55.  Of these, 5.16% employees were casual, 30.6% part time and 64.78% full time.  The annual turnover amongst this age group for the year was 21.6%. We have policies and programs in place to provide our all employees with the support that they require to balance their work and life goals and commitments.