Our approach - Corporate Responsibility

Our approach

ANZ has responded to the research into 'Adult Financial Literacy and Inclusion (PDF 8.35MB)' by committing to a range of concrete actions. These commitments are backed by ongoing research, informed by community consultation, and delivered through partnerships with local community organisations and government.

Our Commitments

We have made a significant, long term commitment to help address issues such as financial exclusion, low levels of savings, unsustainable levels of personal debt, financial stress and the personal distress this can create.

This commitment includes:

Building the most financially fit workforce in Australia
Financial literacy leadership and knowledge building
Innovative programs to improve financial literacy and financial inclusion in Australia
Simple products, services and customer communication

Guiding Principles

All of our programs come out of our ongoing research into financial literacy and inclusion. We also use regular independent research to evaluate the effectiveness of our programs. Rather than simply assuming the programs are meeting their aims, we continually test how they are working and seek feedback on how to improve them.

Our programs are not developed in a "top down" manner. Rather, they are the product of a genuine consultative process. Our community partners - trusted organisations like the Brotherhood of St Laurence, The Smith Family, Berry Street and the Benevolent Society - help us to ensure that our programs are targeted accurately and delivered appropriately.

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