Rhonda Day is ANZ's Customer Advocate. Her role is to resolve disputes from retail and small business customers in Australia who have been through ANZ's internal complaints resolution process, and where the customer is not satisfied with the outcome. On some occasions, particularly difficult complaints may be referred directly to Rhonda for resolution. The Customer Advocate operates independently of ANZ's businesses and reports to the Chief Executive Officer (Australia Division). The objective of the Customer Advocate is to provide an independent and impartial approach to the resolution of customer complaints and disputes, including those involving small business customers. ANZ is bound by the Customer Advocate's findings in all cases.

If you are based in Australia, you can elect to have your complaint referred to the Customer Advocate if you are not satisfied with the outcome of ANZ's complaint resolution processes. The Customer Advocate aims to resolve complaints promptly and will keep you informed of the progress of any review.

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