Customer Charter - Corporate Responsibility

Customer Charter

ANZ is committed to providing our customers with uncomplicated banking delivered in a responsible manner.

In Australia, the Customer Charter sets out the specific service standards our customers should expect us to meet. It reflects both the products and services that we currently offer and the high standards towards which we aspire.

Our external auditors review our performance against these standards every year and we will report the results to you.

Our commitment to you

Convenient	Simple	Responsible
Convenient access Quick, friendly and reliable service Swift resolution of complaints	Simple products Fast account opening Simple and clear communication	Privacy Financial literacy Responsible lending

ANZ Customer Charter Annual Report 2009 is now available

Feedback

We value your feedback about the ANZ Customer Charter. Please contact us by:

Phone: FREECALL 1800 805 154 (8am to 7pm AEST)
TTY 1300 366 255

Mail: ANZ Customer Response Centre
Locked Bag 4050
South Melbourne VIC 3205

FAX: 1800 269 030
Online feedback form