Products and services that put customers first - Corporate Responsibility

Products and services that put customers first

We aim to tailor our products and services to meet the individual needs of our customers by looking after customers of all backgrounds, striving to put customers first, being friendly and easy to do business with, and providing value for money.

For detailed information on the products and services relevant to you, please visit:

Individuals - home loans, credit cards, personal lending, everyday accounts and more
Business - day-to-day banking, business finance, Internet Banking, merchant payment solutions and more
Corporate - corporate banking, institutional banking, risk management, finance and more
Rural - agribusiness, community, rural managers, deposits/investment and more
Financial advice - retirement, superannuation, investing, insurance and more

You can also read about how we are improving our accessibility by expanding our network of branches and ATMs, and how we resolve complaints.

Innovative Products and Services from ANZ
ANZ delivers a large range of products and services to suit individual situations and offer real alternatives to other financial institutions. We offer simple transaction products: Our Access Advantage Account with unlimited ANZ transactions for $5 per month Our Community Banking Package giving fee-free banking to seniors, full-time students, under 18s, people with disabilities and benefit recipients We have developed responsible and easy to understand credit products: ANZ Simplicity PLUS, a 'no frills' home loan with a lower variable interest rate, no monthly service fee and basic home loan features. ANZ Balance Visa, a credit card that rewards customers for making repayments rather than spending Our Drought Consolidation Loan that offers farmers a chance to consolidate existing farm liabilities onto a long-term tailored loan facility Finally, we offer more convenient banking through services like: An online switching service that makes it easy for customers to transfer direct debit and credit arrangements when they change banks Mobile Phone Banking for the Apple iPhone (an Australian first)

Innovative Products and Services from ANZ

ANZ delivers a large range of products and services to suit individual situations and offer real alternatives to other financial institutions. We offer simple transaction products:

Our Access Advantage Account with unlimited ANZ transactions for $5 per month
Our Community Banking Package giving fee-free banking to seniors, full-time students, under 18s, people with disabilities and benefit recipients

We have developed responsible and easy to understand credit products:

ANZ Simplicity PLUS, a 'no frills' home loan with a lower variable interest rate, no monthly service fee and basic home loan features.
ANZ Balance Visa, a credit card that rewards customers for making repayments rather than spending
Our Drought Consolidation Loan that offers farmers a chance to consolidate existing farm liabilities onto a long-term tailored loan facility

Finally, we offer more convenient banking through services like:

An online switching service that makes it easy for customers to transfer direct debit and credit arrangements when they change banks
Mobile Phone Banking for the Apple iPhone (an Australian first)

Responding to the Community on Exception Fees
ANZ has responded to community concerns about bank exception fees (e.g. fees charged for overdrawing your account or going overlimit on your credit card) by: reducing them to $10 (from $35) for low income customers waiving fees in the first instance for customers who contact us charging a single flat amount for all exception fees (except where a reduced fee applies) helping customers avoid these fees by allowing them to switch off the ability to overdraw their account with electronic transactions We've also introduced a special account - ANZ Access Limited - that limits customers' ability to overdraw their account and is free of exception fees. For a monthly service fee of $6, customers have access to unlimited transactions through branches, EFTPOS, ANZ ATMs and Internet Banking. For more information on this account, please visit your local ANZ Branch. For more information, read the ANZ Exception Fees Policy for: Consumer Cards (PDF 17kB) Consumer Transaction Accounts (PDF 21kB)

Responding to the Community on Exception Fees

ANZ has responded to community concerns about bank exception fees (e.g. fees charged for overdrawing your account or going overlimit on your credit card) by:

reducing them to $10 (from $35) for low income customers
waiving fees in the first instance for customers who contact us
charging a single flat amount for all exception fees (except where a reduced fee applies)
helping customers avoid these fees by allowing them to switch off the ability to overdraw their account with electronic transactions

We've also introduced a special account - ANZ Access Limited - that limits customers' ability to overdraw their account and is free of exception fees. For a monthly service fee of $6, customers have access to unlimited transactions through branches, EFTPOS, ANZ ATMs and Internet Banking. For more information on this account, please visit your local ANZ Branch.

For more information, read the ANZ Exception Fees Policy for:

Case study: ANZ MoneyManager
ANZ MoneyManager lets people see all their financial information, including balances and transactions on their bank accounts, rewards programs and share portfolios, on one secure website. The service is the first of its kind in Australia, is free of charge, and is available to both ANZ customers and people who don't bank with us. ANZ MoneyManager gives people a "helicopter view" of their finances, which makes it easier for them to budget and manage their money. Users can get reports on their monthly spending across all accounts, set monthly budgets, and even have an email sent to them when their next credit card payment is due.

Case study: ANZ MoneyManager

ANZ MoneyManager lets people see all their financial information, including balances and transactions on their bank accounts, rewards programs and share portfolios, on one secure website. The service is the first of its kind in Australia, is free of charge, and is available to both ANZ customers and people who don't bank with us.

ANZ MoneyManager gives people a "helicopter view" of their finances, which makes it easier for them to budget and manage their money. Users can get reports on their monthly spending across all accounts, set monthly budgets, and even have an email sent to them when their next credit card payment is due.

Progress in 2008

ANZ has introduced a host of new products and services in the past year aimed at making banking simpler and more convenient and to promote increased savings and better money management. These include:

ANZ Access Limited account with no exception fees;
ANZ Simplicity PLUS "no-frills" home loan, part of a broader effort to simplify our range of mortgage products, creating clearer differences between each;
ANZ MoneyManager online personal finance aggregator;
SmartyPig, the online equivalent of the ever popular piggy bank, which allows customers to track their progress against savings goals via social networking sites such as Facebook and MySpace or the SmartyPig website;
First Home Saver Account giving customers access to the Federal Government initiative which provides tax benefits and matched Government contributions to people saving for their first home;
Tailoring information, products and services to support a diverse range of ANZ customers, including women, migrant customers and customers with disability.

We launched www.bemoneyconfident.com, Australia's first website dedicated to providing useful financial and lifestyle information for women. ANZ WorldWise makes banking easier for Chinese students moving to Australia to study by allowing families to set up an Australian bank account and transfer funds from their Chinese account into their child's Australian account when needed.

The future

We will continue to identify opportunities to simplify our products and increase convenience. Our 2009 Corporate Responsibility goals include a commitment to introduce new online products to assist customers to more effectively manage their money.

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