Engagement - Corporate Responsibility

Engagement

What is engagement?

Employee engagement is the extent to which staff are willing to be advocates for their business, are committed to staying with their employer, and are motivated to contribute their best to the organisation they work for every day.

Global human resources firm, Hewitt Associates, estimates that every engaged employee is worth about $5,000 each year in additional profit. Its research shows that companies that score 60% or higher have an average five-year shareholder return of 24%.

Measuring engagement

Engagement chart

ANZ's annual Engagement and Culture Census provides an opportunity for all ANZ employees to have their say. The results give us insight into our employees' views about what it's like to work at ANZ, as well as issues ranging from leadership to corporate responsibility to individual opportunities for career development and progression.

Progress in 2008

Almost 32,000 employees globally participated in the 2008 Engagement and Culture Census which revealed employee engagement at 62%. While this was a slight decrease from 64% in 2007, our score compares favourably with the average engagement score for global financial services companies at (60%).

The results demonstrate our strong customer focus right across the organisation. Our top four values were identified as profit, customer focus, community involvement and results orientation.

Here are some of the key results:

Percentage of people who agree or strongly agree with the following statements	2008	2007	2006
This organisation takes its societal responsibilities seriously	74%	75%	-
This organisation takes its environmental responsibilities seriously	69%	65%	-
We are making a positive difference in the community	68%	70%	-
I value the opportunity this organisation provides for me to make a personal contribution to my community	72%	71%	68%
People in this organisation take corrective action if standards of behaviour fall below the levels set by our business principles and values	63%	62%	-
People in this organisation maintain high standards of ethics and integrity	67%	69%	73%
Workplace safety and security is considered important here	80%	80%	81%
I am empowered to make decisions to help my customers	66%	65%	72%
My manager implements our people practices and policies to good effect in my area	68%	66%	50%

The future

The Engagement and Culture Census results help to identify specific actions that can be taken both at an organisation-wide and local level to address opportunities and issues that are impacting ANZ's engagement and culture, and subsequently, employees' experience at work. Progress reports on these actions are reported quarterly to ANZ's Management Board.