Offshoring - Corporate Responsibility

Offshoring

Approach

ANZ has been managing aspects of its technology from India for the past 18 years. Over the past few years the range of technology and operations services provided to the ANZ Group from Banaglore has been growing.

ANZ's operations in Bangalore are a strategic asset and are key to establishing ANZ as a leader in innovation, service and performance. By continuing to transform our business and leverage this capability more broadly across the ANZ Group, we are putting ourselves in the best position to take on and out perform our competition - and ultimately achieve our goal of becoming a significant financial services institution in Asia Pacific.

Key programs

ANZ has committed to its staff to assist those affected by the relocation of technology and operations services to Bangalore. During 2008, the focus was on change support and redeployment, including:

ongoing communication with the Finance Sector Union and our staff about proposed changes
support on working through change and career planning
internal job search assistance
workshops on resume writing and interview techniques
case management support
career transition support for those who wish to identify opportunities outside ANZ

Case study: Supporting our people during change
ANZ is committed to supporting our people during change that is the result of our offshoring activities. In particular we ensure there is a strong business case for the relocation of roles and we share information with our staff as early as possible. We have also committed to giving impacted employees at least four months notice before their roles cease and to provide ongoing support to plan their careers and identify employment opportunities either externally or at ANZ. A number of workshops have been developed to help people impacted by offshoring make informed career decisions. The 'Responding to Change' workshop provides staff with the opportunity to talk about what this change means for them and to develop a positive plan for the coming months of transition. Careers workshops are also offered to help employees prepare a resume, develop interview skills, make the most of networking opportunities and to understand the external marketplace. We also actively assist employees who wish to remain at the bank to secure a new position. These employees have access to an ANZ Careers Advisor who will support them in their job search and actively liaise with managers throughout the business on their behalf, to identify and help them secure a new position. Outplacement services are available to employees who have been given retrenchment notification. The program provides information and coaching to enable those leaving to be confident and ready to face the job market.

Case study: Supporting our people during change

ANZ is committed to supporting our people during change that is the result of our offshoring activities. In particular we ensure there is a strong business case for the relocation of roles and we share information with our staff as early as possible.

We have also committed to giving impacted employees at least four months notice before their roles cease and to provide ongoing support to plan their careers and identify employment opportunities either externally or at ANZ.

A number of workshops have been developed to help people impacted by offshoring make informed career decisions. The 'Responding to Change' workshop provides staff with the opportunity to talk about what this change means for them and to develop a positive plan for the coming months of transition. Careers workshops are also offered to help employees prepare a resume, develop interview skills, make the most of networking opportunities and to understand the external marketplace.

We also actively assist employees who wish to remain at the bank to secure a new position. These employees have access to an ANZ Careers Advisor who will support them in their job search and actively liaise with managers throughout the business on their behalf, to identify and help them secure a new position.

Outplacement services are available to employees who have been given retrenchment notification. The program provides information and coaching to enable those leaving to be confident and ready to face the job market.

The future

We will continue to look for opportunities to use our Bangalore operation. It may also make sense in some cases for work to be undertaken by third party providers.

We are also assessing aspects of our offshoring strategy to include consideration of the optimum size of our operations in Bangalore, whether to introduce another hub similar to Bangalore, and reviewing what kind of roles may be better performed beyond Australia and New Zealand.

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