Our approach - Corporate Responsibility

Our approach

ANZ’s new corporate responsibility (CR) framework was released in September 2009 providing a consistent and unifying approach to CR initiatives and investments across our business.

The framework describes the role we play in society as we pursue our business strategy to become a significant financial services provider in the region.

It responds to the priorities of customers, employees, community groups, regulators and governments throughout Australia, New Zealand, Asia and the Pacific.

Our role in society

The CR framework outlines the wider contribution we can make to the communities we live in at three levels:

Individual Prosperity	For people: Helping to create pathways to security and prosperity through our products and services and innovative education and employment programs for the disadvantaged.
Thriving Communities	For local communities: Championing the development of local leaders and contributing our skills and resources to help create solutions to important community issues.
Navigating Responsible Growth	For our business and region: Being a role model for responsible business growth and business behaviour and making decisions that balance economic, social and environmental considerations in every market across our super-region.

Our priorities

After extensive stakeholder engagement, we have identified five priority areas for our CR initiatives and investments.

These priorities respond to the issues that are most relevant to our stakeholders and our business, build on the things we do well and support our business strategy.

Our priorities	Our commitments
Education and employment for the disadvantaged	We will strengthen and expand our programs to create education and employment opportunities for the disadvantaged, building secure futures. We will share our experience with other employers to encourage more private sector jobs for the disadvantaged.
Rural development	We will support rural development in selected markets in Asia and the Pacific by working with governments, multi-lateral organisations and NGOs to pilot and share the most effective ways to bring basic services to unbanked and under banked rural communities.
Financial capability	We will continue our long term commitment to help build financial capability so that more low-income earners benefit. We will take our most successful approaches from Australia and New Zealand and adapt them for use in our Asia and Pacific business.
Responsible practices	We will make responsible practices the foundation of our decision making. We will train our people to more deeply understand social and environmental issues relevant to our clients so that together we can effectively manage the risks, and make the most of the opportunities.
Urban sustainability	We will seek to better understand the social and environmental pressures on the urban environment and identify how we can help to improve urban sustainability.

Our targets and reporting

We set clear and stretching goals under our CR framework and report our progress to stakeholders in our interim and annual Corporate Responsibility reports and our monthly Corporate Responsibility newsletter.

Useful links

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