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Global Reporting Initiative - Corporate Responsibility

Global Reporting Initiative

The Global Reporting Initiative (GRI) provides a generally accepted framework for reporting on an organisation's economic, environmental and social performance. ANZ has used the GRI Sustainability Reporting Guidelines (G3) in the development of our 2008 CR Review (PDF 796kB) and online report.

This index provides a comprehensive listing of the GRI indicators reported by ANZ. We have also decided to trial the draft revised financial services sector supplement because we believe it is a better fit with the G3 Guidelines. This index refers to information in our 2008 Corporate Responsibility Review (PDF 796kB), as well as this website and other public documents.

We have self assessed our report as an A+ and it has been third party checked by our assurance provider.

A+ Logo. GRI Report GRI Checked

Application Level Table

Profile
Strategy
Indicator Reference Page
1.1 Statement from the CEO and chairperson 2
1.2 Key impacts, risks and opportunitie  
Organisational Profile
Indicator Reference Page
2.1 Name of organisation  
2.2 Primary brands, products and services  
2.3 Operational structure of organisation  
2.4 Location of headquarters  
2.5 Number and name of countries  
2.6 Nature of ownership and legal form  
2.7 Markets served  
2.8 Scale  
2.9 Significant changes  
2.10 Awards received
33
Report Parameters
Indicator Reference Page
3.1 Reporting period  
3.2 Date of most recent previous report  
3.3 Reporting cycle  
3.4 Contact point  
Report, Scope & Boundary
Indicator Reference Page
3.5 Defining report content  
3.6 Boundary of report  
3.7 Limitations on scope/boundary  
3.8 Reporting on joint ventures and other entities  
3.9 Data measurement techniques  
3.10 Restatements  
3.11 Significant changes  
3.12 Location of content  
3.13 External assurance  
Governance
Indicator Reference Page
4.1 Governance structure  
4.2 Chair of the highest governance body  
4.3 Highest governance body  
4.4 Mechanisms to provide recommendations / direction to the board

55

 

46
4.5 Compensation and performance

20

 
4.6 Avoidance of conflicts of interest

48

 
4.7 Expertise of governance body

47

 
4.8 Mission and values statements  
4.9 Procedures for overseeing identification and management of economic, environmental and social performance  
4.10 Evaluating the performance

49

 
Commitments
Indicator Reference Page
4.11 Precautionary approach  
4.12 Externally developed initiatives  
4.13 Memberships in associations  
Engagement
Indicator Reference Page
4.14 List of stakeholder groups  
4.15 Identification and selection of stakeholders  
4.16 Approaches to stakeholder engagement  
4.17 Key issues and concerns of stakeholders  
Economic
Indicator Reference Page
Economic management approach  
Economic Performance
Indicator Reference Page
EC1 Economic value generated and distributed  
EC2 Financial implications of climate change



24
EC3 Organisation's defined benefit pension plan 163
EC4 Financial assistance from government No significant assistance received  
Market Presence
Indicator Reference Page
EC5 Entry-level wage/local minimum age (additional)  
EC6 Spending on locally based suppliers  
EC7 Local hiring



16
Indirect Economic Impacts
Indicator Reference Page
EC8 Infrastructure providing public benefit  
EC9 Indirect economic impacts (additional)  
Environment
Indicator Reference Page
Environment Management Approach  
Materials
Indicator Reference Page
EN1 Material used by weight or volume  
EN2 Percentage of materials used that are recycled input materials  
Energy
Indicator Reference Page
EN3 Direct energy consumption by primary energy source  
EN4 Indirect energy consumption by primary source  
EN5 Energy saved due to conservation and efficiency improvements (additional)  
EN6 Initiatives to provide energy-efficient or renewable energy based products and services (additional)  
EN7 Initiatives to reduce indirect energy consumption (additional)  
Water
Indicator Reference Page
EN8 Total water withdrawal by source  
EN9 Water sources affected (additional)
  • N/A
  
EN10 Percentage and total volume of water recycled and reused (additional)
  • N/A
  
Biodiversity
Indicator Reference Page
EN11 Land in areas of high biodiversity value
  • ANZ does not operate in such areas.
  
EN12 Impacts on biodiversity

24
EN13 Habitats protected or restored (additional)
  • N/A
  
EN14 Future plans for managing impacts on biodiversity (additional)

24
EN15 IUCN Red List species (additional)
  • N/A
  
Emissions, Effluents, and Waste
Indicator Reference  
EN16 Greenhouse gas emissions  
EN17 Other relevant indirect greenhouse gas emissions  
EN18 Initiatives to reduce emissions (additional)  
EN19 Emissions of ozone-depleting substances
  • Given the nature of our business (financial services), ANZ does not have any emissions of ozone-depleting substances.
  
EN20 NOx, SOx, and other emissions
  • Given the nature of our business (financial services), ANZ does not have any NOx, SOx or other significant air emissions.
  
EN21 Total water discharge
  • Given the nature of our business (financial services), ANZ does not have any material water discharges apart from rainwater collected from our buildings and domestic sewerage.
  
EN22 Total weight of waste  
EN23 Significant spills
  • Given the nature of our business (financial services), ANZ does not have any spills of hazardous materials.
  
EN24 Waste deemed hazardous (additional)
  • N/A
  
EN25 Water bodies affected by discharges (additional)
  • N/A
  
Products and Services
Indicator Reference Page
EN26 Initiatives to mitigate environmental impacts

 

24
EN27 Percentage of products sold reclaimed
  • Given the nature of our business (financial services), ANZ does not have any products that can be converted into useful materials.
  
Compliance
Indicator Reference Page
EN28 Non-compliance with environmental laws and regulations
  • No incidents reported to ANZ
  
Transport
Indicator Reference Page
EN29 Impacts of transporting products and other goods  
Overall
Indicator Reference Page
EN30 Total environmental protection expenditures (additional)
  • Not currently available
  
Labour Practices and Decent Work
Indicator Reference Page
Labour practices and decent work management approach  
Employment
Indicator Reference Page
LA1 Breakdown of total workforce  
LA2 Employee turnover  
LA3 Minimum benefits (additional)  
Labour/Management Relations
Indicator Reference Page
LA4 Collective bargaining  
LA5 Notice period  
Occupational Health and Safety
Indicator Reference Page
LA6 Health and safety committees (additional)  
LA7 Lost Time Injury Frequency Rate  
LA8 Communicable diseases  
LA9 Health and safety in union agreements (additional)  
Training and Education
Indicator Reference Page
LA10 Hours of training  
LA11 Employability and managing career endings (additional)  
LA12 Performance and career development (additional)  
Diversity and Equal Opportunity
Indicator Reference Page
LA13 Employees according to diversity  
LA14 Basic salary of men and women  
Human Rights
Indicator Reference Page
Management approach  
Investment and Procurement practices
Indicator Reference Page
HR1 Investments with HR clauses/screening

 

24
HR2 Suppliers that underwent HR screening  
HR3 Employee training on human rights (additional)  
Non-discrimination
Indicator Reference Page
HR4 Incidents of discrimination
  • Customer filed a complaint against two ANZ employees for refusing her application for a merchant terminal on the grounds that it was to be used in a sex work industry business. ANZ is currently seeking to resolve the complaint through negotiation
  • Customer has alleged ANZ's decision to appoint receivers and managers to the his business was discriminatory as it was made following his admission to hospital on psychiatric grounds. Complaint was resolved by conciliation in 2007 but has been raised again by the customer, this time as a breach of the Code of Banking Practice. ANZ is resisting the claim on the basis that it has already been resolved by the Victorian Equal Opportunity and Human Rights Commission
  
Freedom of Association and Collective Bargaining
Indicator Reference Page
HR5 FOA and collective bargaining  
 
Child Labour
Indicator Reference Page
HR6 Child labour  
Forced and Compulsory Labour
Indicator Reference Page
HR7 Forced or compulsory labour  
Security Practices
Indicator Reference Page
HR8 Security personnel trained in human rights (additional)  
Indigenous Rights
Indicator Reference Page
HR9 Rights of indigenous people (additional)  
Society
Indicator Reference Page
Management approach  
Community
Indicator Reference Page
SO1 Impacts of operations on communities  
FS13 Access points in low-populated or economically disadvantaged areas by type  
FS14 Initiatives to improve access to financial services for disadvantaged people  
Corruption
Indicator Reference Page
SO2 Analysis for risks of corruption  
SO3 Training in anti-corruption  
SO4 Instances of corruption  
Product Responsibility
Indicator Reference Page
  Management Approach 20
FS15 Policies for the fair design and sale of financial products and services  
Customer Health and Safety
Indicator Reference Page
PR1 Health and safety impacts across life cycle of products/services 24
PR2 Non-compliance with regulations/codes (additional)
  • No incidents reported to ANZ
  
Product and Service Labelling
Indicator Reference Page
PR3 Product and service information requirements

 

 

24
PR4 Non-compliance concerning labelling (additional)
  • Between July and October 2007, over 4000 Australian customers who purchased a consumer credit insurance policy were issued the product without receiving the disclosure material required by the Corporations Act 2001. ANZ has since provided all required documents to affected customers, taken remedial action to correct the process error and reported the breach to the financial services regulator, which did not take any action.
  
PR5 Customer satisfaction (additional)  
FS16 Initiatives to enhance financial literacy by type of beneficiary  
Marketing Communications
Indicator Reference Page
PR6 Adherence to laws, standards and codes  
PR7 Non-compliance concerning marketing (additional)
  • No incidents reported to ANZ
  
Customer Privacy
Indicator Reference Page
PR8 No of breaches of customer privacy (additional)  
Compliance
Indicator Reference Page
PR9 Non-Compliance with laws/regulations
  • No incidents reported to ANZ
  
Financial Services Supplement
Indicator Reference Page
FS1 Description of policies with specific environmental and social components applied to business lines  
FS2 Procedures for assessing and screening environmental and social risks in business lines for each policy  
FS3 Process(es) for monitoring clients' implementation of and compliance with environmental and social requirements included in agreements or transactions  
FS4 Process(es) for improving staff competency to address environmental and social risks and opportunities  
FS5 Interactions with clients and other stakeholders regarding environmental and social risks and opportunities  
Products & Services
Product Portfolio
Indicator Reference Page
FS6 Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector
  • We are currently investigating the application of this indicator to our business
  • Our Businesses
  
FS7 Monetary value of specific environmental products and services broken down by business lines  
FS8 Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose  
Audit
Indicator Reference Page
FS9 Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose
  • Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures
Active ownership
Indicator Reference Page
FS10 Percentage and number of companies held in the institution's portfolio with which the reporting organisation has interacted on environmental or social issues
  • We are currently investigating the application of this indicator to our business.
  
FS11 Percentage of assets subject to positive and negative environmental or social screening
  • We are currently investigating the application of this indicator to our business.
  
FS12 Voting polic(ies) applied to environmental or social issues for shares over which the reporting organisation holds the right to vote shares or advise on voting
  • We are currently investigating the application of this indicator to our business.
  

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