Responsible practices

Targets Australia New Zealand Asia Pacific
Implement our new CR framework across the Group with a specific focus on programs and initiatives in the Greater Mekong region. Tick Tick Tick
Implement our revised Human Rights statement across our business. Tick Tick Tick
Pilot a debt advice service for retail customers in financial difficulty. Tick    
Implement consistent social and environmental assessment processes and guidance for the evaluation and credit approval of sensitive sector Institutional clients in our Asia Pacific operations. Tick Tick Tick
Improve our retail customer satisfaction in Australia and New Zealand. Tick Tick  
Improve our performance on the Peter Lee and Associates survey of Corporate and Institutional clients. Tick Tick  
Reduce our Lost Time Injury Frequency Rate in Australia and New Zealand by a further 10% and continue the global implementation of our health and safety system.   Tick Tick Tick
Achieve an employee engagement score of 69% in 2010. Tick Tick Tick
Implement a new Group-wide community investment model and enable staff to contribute 100,000 hours volunteering. Tick Tick Tick
Implement our revised sustainable sourcing framework and publicly report on verification, audit processes and spot checks used to assess compliance and corrective actions required. Tick Tick  
Implement products and services to assist clients and customers with the transition towards a lower carbon economy. Tick Tick Tick
Implement a tailored learning program and tools for senior leaders and employees to further embed a strong risk management culture across ANZ. Tick Tick Tick

Employment and education opportunities 

Targets Australia New Zealand Asia Pacific
Increase the percentage of women in management across all levels of our business. Tick Tick Tick
Employ an additional 180 indigenous trainees. Tick    
Employ an additional 35 people with disability across our global business. Tick Tick Tick

Helping bridge urban and rural economic and social divides

Target Australia New Zealand Asia Pacific
Complete and release an evaluation of our programs supporting rural financial inclusion in Cambodia (WING) and the Pacific (Banking the Unbanked).     Tick

Financial capability

Targets Australia New Zealand Asia Pacific
Work with our community partners and the Australian Government to enrol 7,600 people in our Saver Plus program over two years. Tick    
Reach an additional 30,000 low-income and disadvantaged people with our MoneyMinded financial education program in partnership with community organisations. Tick Tick  
Work with the Brotherhood of St Laurence to write 1,000 new Progress Loans over two years using funding from the Australian Government to pilot new approaches to support long-term financial and social sustainability. Tick    

Urban sustainability

Targets Australia New Zealand Asia Pacific
Implement our carbon neutral strategy and become carbon neutral globally in line with the Australian Government's National Carbon Offset Standard. Tick Tick Tick
Review our Environmental Management System (EMS) for implementation across our key markets. Tick Tick Tick
Work towards achieving our two year environmental goals in Australia and New Zealand: Tick Tick  

Absolute reduction in GHG

-6%

-2%

 

Premises energy per FTE

 -6% -2.5%  

Paper consumer per FTE

 -10% -10%  

Water per FTE

 -10% Established baseline  

Waste recycle

 +10% 10%  

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