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Coronavirus (COVID-19) Latest Updates

This information is current as at 28 July 2020, and we’ll update as needed.

We're here to help

As the impacts of the COVID-19 pandemic continue to evolve we understand you may be continuing to face financial hardship. This could be due to loss of employment, reduced income or other COVID-19 impacts on your business.

To help protect the financial wellbeing of all our loan customers, we have put in place a number of support measures for individuals and businesses in the Pacific to help them deal with the impact of COVID-19.

The support measures include*:

  • A reduction of 0.50% per annum on all local currency overdrafts for commercial customers (effective 6 April 2020);
  • A reduction of 0.50% per annum on all local currency variable rate term loans for commercial customers (effective 1 May 2020);
  • A reduction of 0.50% per annum on all local currency variable rate home loans and personal loans (effective 1 May 2020);
  • Removal of monthly loan administration charges for term loans for both retail and commercial customers (effective 1 May 2020);
  • A waiver on loan restructuring fees for commercial customers on a case-by-case basis;
  • A reduction in repayment amounts for commercial customers in line with the reduced interest rates.

*Note: These measures do not apply to ANZ in the American Territories where alternative support measures are being implemented. 

Talk to us if you need to reduce your repayments. We may be able to suggest ways to restructure your lending to reduce your repayment amount. For example, extending your loan term or switching to interest only repayments. We’ll talk through your options and what these may mean for your loan over the longer term.

A loan repayment deferral is sometimes known as a ‘loan repayment holiday’. A loan repayment deferral allows you to pause your scheduled repayments for a period of time. The loan repayment deferral relief covers personal loans, home loans and commercial term loans.

Although you won’t have to make your scheduled repayments, it’s important to know that the amount you owe on your loan will increase during the deferral period. We’ll still charge interest on what you owe, which will be added to the outstanding balance of your loan. You’ll then be charged interest on the outstanding balance of your loan as set out in your loan terms.

Because you’ll end up paying more on your loan over the longer term, we recommend you carefully consider whether a loan repayment deferral is the best option for you.

If reducing your regular repayment amount would provide enough relief for you, there may be more suitable options available. If you decide to apply for relief, we can talk through the available options and discuss what they may mean for your loan over the longer term.

 

If you have a loan with us and are having difficulty meeting repayments or know that you may have difficulty in the near future, we may be able to provide a helpful option for you or your business, please contact us. 

Please note, if you are already accessing ANZ relief measures due to COVID-19, we will be in contact with you prior to the expiry of your existing relief period to discuss your options. If you haven’t heard from us by your deferral end date, please contact us. 

Your health and wellbeing

We encourage our customers to use electronic and online banking channels where possible, to encourage physical distance and reduce the chances of COVID-19 spreading. We’ve advised staff who are vulnerable or feeling unwell to stay at home, or self-isolate for 14 days if they’ve returned from overseas or been in contact with someone with COVID-19 symptoms. We’re doing everything we can to ensure we support the way you bank, whether that is using our ANZ Pacific App, ANZ Internet Banking, our ANZ Contact Centre or our ANZ branches.

For our customer and staff safety, please don’t visit a branch if you feel unwell, if you’ve have been in contact with COVID-19, told to self-isolate or travelled internationally in the last 14 days.

Helping you stay on top of your banking

Electronic banking allows you to keep track of your finances, any time on any compatible device. You can move money between accounts, pay bills, friends or family, set-up and manage automatic payments and manage your existing accounts.

If you are not using, or set-up for, electronic banking we strongly encourage you to do so.

Forgotten customer user id: this is unique to you and can be provided to you through the ANZ Contact Centre.

Forgotten ANZ Internet Banking password: please contact the ANZ Contact Centre to reset your password.

Forgotten ANZ Pacific App PIN: please contact our ANZ Contact Centre if you need to reset your PIN.

The ANZ Pacific App is available in: Cook Islands, Fiji, Kiribati, Samoa, Solomon Islands, Timor Leste, Tonga and Vanuatu.

1. Install

Search for ANZ Pacific App in the Google Play Store or App Store and install.

2. Register

Open the app and select your country.

You then need to enter your ANZ Internet Banking customer user id and password and answer your security questions. One successful, you can choose a PIN for your future login.

Please note you will need to register for ANZ Internet Banking first before you can use the ANZ Pacific App.

If you are not registered for ANZ Internet Banking, please call our ANZ Contact Centre.

ANZ Pacific App

  • View your account balance and recent transactions: under 'Accounts'
  • Transfer money between your accounts: under 'Transfers'
  • Send money to any bank account in your country: under 'Transfers' > 'Transfer to Other ANZ Account' or 'Transfer to Other Local bank'
  • Send money overseas: under 'Transfers' > 'Transfer to an International bank'
  • Send a secure message to ANZ: under 'Bank Mail'

ANZ Internet Banking

  • View your account balance and recent transactions: under 'Account Balances'
  • Transfer money between your accounts: under 'Funds Transfer' > 'ANZ to ANZ Transfer'
  • Send money to any bank account in your country: 'under 'Funds Transfer' > 'ANZ to ANZ Transfer' or 'ANZ to Other Bank Transfer'
  • Send money overseas: under 'Funds Transfer' > 'International Transfers Request'
  • View and manage upcoming payments: under 'Enquiries' > 'Scheduled Payments'
  • Send a secure message to ANZ: under 'Communication'

ATMs

Get cash when you need it from an ATM. We have ATMs located throughout American Samoa, Cook Islands, Fiji, Guam, Kiribati, Samoa, Solomon Islands, Timor-Leste, Tonga and Vanuatu.

Country-specific updates

We will let you know of any country specific updates here.

Be aware of scams

We’re aware of reports of fraudsters impersonating organisations and sending emails and text messages with attachments or links that say they contain virus related information, when they really lead to the download of malicious software.

If you are unsure about an email, text message or phone call you receive, call the organisation to check if it is legitimate. Remember never share your banking PINs, passwords or security codes with anyone including your bank or the Police.

Visit the ANZ website below for further information on protecting yourself from scams, and what to do if you think you’ve been the victim of a scammer.

If you have inadvertently provided detail, please call us immediately.

Contacting us

If you need to get in touch, you can. Log into ANZ Internet Banking to send a secure Bank Mail message, or call our ANZ Contact Centre:

At times, our ANZ Contact Centre may experience higher than normal call volumes, so we appreciate your patience. If your query isn't urgent you may wish to complete your request using the ANZ Pacific App or ANZ Internet Banking, Bank Mail, or call back at another time.

Important information

Interest rate reductions apply to local currency loans only. All interest rates are subject to change. All interest rates are advised on a per annum basis (p.a.). ANZ lending criteria, terms, conditions and fees apply.

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