Electronic verification @ ANZ

Before we can provide you with financial products or services, we're required to collect information from you to verify your identity. This requirement applies to Australian financial institutions such as ANZ under the Anti-Money Laundering and Counter-Terrorism Financing Act.

To make this as simple as possible, there are two methods we can use to verify your identity: Electronic Verification, ANZ eVerify or Manual Document Verification.

In either case, be assured that we'll handle your information in accordance with our Privacy Policy (PDF 112kB).

Electronic Verification and ANZ eVerify

These are both convenient, fast and secure ways to verify your identity. We use service providers to manage the matching of your details against information held by external data sources to complete the verification process.

Some of the external data sources are listed below.It’s important to note that for Electronic Verification and ANZ eVerify, these include credit reporting agencies. The Electronic Verification and ANZ eVerify processes will not impact your credit file or your credit eligibility.

The ANZ eVerify process is an automated, contactless identity verification process using biometric technology. The process is triggered through a SMS sent to you and allows verification to be completed remotely through your smart phone with an acceptable form of photographic identification.

To complete Electronic Verification or ANZ eVerify, you need to:

be 18 years or over¹
have an Australian residential address;
hold an acceptable form of identification; and
consent to your identity being verified in this way.

¹Electronic Verification or ANZ eVerify may be completed for customers aged 16 years or over in branch, or online for certain ANZ products. Please refer to ANZ Bank Accounts for more information.

External Data Sources ANZ may use for the purpose of Electronic Verification and ANZ eVerify include, however are not limited to, those listed below

Australian Government, Department of Foreign Affairs and Trade^*
Australian Government, Australian Border Force^*
Australian Government, Department of Human Services^*
Australian Electoral Commission
Australian State and Territory Births, Deaths and Marriages registries
Sensis Pty Ltd, White Pages
Equifax Australia Information Services and Solutions Pty Limited (ABN: 26 000 602 862).

^* We access these databases via our service provider.

Acceptable Forms of Identification for Electronic Verification and ANZ eVerify
(must be current - i.e.: not expired, unless otherwise stated)

Australian Passport (Note: acceptable if expired within the past 2 years)
Australian Visa in Foreign Passport
Medicare card
Australian Driver Licence