Credit card FAQs - Credit cards & debit cards

Interest is applied to the daily outstanding balance, including purchases, cash transactions and prior months' interest and fees and charges. The daily interest rate for purchases and cash is calculated by dividing the annual percentage rate by 365.

Your monthly account statement shows the transactions made on your credit card during the statement period. It will also show any fees or interest charged. You should check your account statement carefully and call ANZ if you have any questions.

No, the minimum monthly payment (or more) needs to be paid each month. If you don't pay anything in a month, you might incur late payment fees. Even if you make a payment before you receive your statement, you may still be required to pay a further minimum amount by the due date on your statement. If you are planning to go away for a while, you can set up a direct debit arrangement like CardPay Direct to ensure your minimum monthly payment is paid. Or nominate someone to make the payment for you. If ANZ does not hear from you regarding a missing payment, we may be forced to close your credit card account.

This is the amount you have been approved to spend on your credit card. You must not exceed this limit. Any outstanding balance exceeding the credit limit must be paid immediately and you may be charged an overlimit fee. You may request ANZ increase or decrease your credit limit at any time. However an increase will require approval.

If you need cash, and you have sufficient available credit, you can use your credit card to obtain a cash advance. Cash advances accrue interest from the day the money is withdrawn, until the outstanding cash advance balance is paid in full. Interest may also be charged from the day of the transaction when you transfer money between accounts and for some BPAY^® transactions. (The minimum cash advance available at ANZ ATMs is $20 and a cash advance fee may apply. The minimum amount may vary for overseas cash advances.)

®Registered to BPAY Pty Ltd. ABN 69 079 137 518

To register for ANZ Phone or Internet Banking call 13 22 73 and obtain a customer registration number(CRN) and telecode. Then follow the prompts to change your auto-generated telecode to a telecode number of your choice, between four to seven digits long. To register for ANZ Internet Banking, visit www.anz.com and register using your (CRN) and Telecode. You will then be prompted to select a password.

For more detailed information on how credit cards and credit card repayments work, please refer to the 'How Credit Cards Work' brochure available at any ANZ branch.

In relation to credit cards, exception fees include overlimit and late payment fees that may be applied to your credit card account. An overlimit fee could be charged to your account when you make a purchase or cash advance, or have a recurring payment, which takes your outstanding balance over the credit limit. A late payment fee could be charged if you do not pay at least the minimum amount as indicated on your monthly statement by the due date. In either case a fee of $35 may be added to your account. If you hold an ANZ Access Basic account, a fee of only $10 may apply. For information on eligibility for an ANZ Access Basic account please go to www.anz.com or your local ANZ branch.

ANZ only charges one overlimit fee in any one monthly statement cycle, but you must pay any over limit amounts immediately. When you receive your credit card, we'll make sure you have clear and simple information about the exception fees that apply. This information is also available on www.anz.com

From 1 December 2007, you will be able to request that where possible, electronically authorised purchases and cash transactions are not processed if they will cause you to exceed your credit card limit. To arrange this please visit www.anz.com or call 13 22 73 after 1 December 2007.

Bill payments from your credit card can be processed as either a purchase or a cash advance. This is dependent upon how the biller is set up with the BPAY^® billing service. The biller has the option of accepting a credit card as a method of payment. If the biller chooses to accept, the bill payment is processed as a purchase. If the biller does not accept credit card payments, ANZ may allow you to make the payment from your credit card (when sufficient funds are available). If you choose to proceed with the payment, it will be processed as a cash advance. Relevant fees and interest will apply from the date of the cash advance.

For example, if your card has a 44-day interest free period, the interest free day period consists of your 30-day statement cycle, then 14 days to the due date. If your previous statement balance (excluding any repayments on promotional plans not yet due) was paid in full by the due date and you make a purchase made on the first day of your next cycle, it will attract 44 interest free days if the closing balance of the next statement is paid in full.

A late payment fee is charged when the minimum payment has not been received prior to the due date.

An outstanding authorisation is when the estimated value of a purchase (eg hotel stay) has been held for a period of up to an estimated six days to allow the merchant to process the transaction. It can also be used as a security measure for transactions such as hotel stay or car rental. In this case, after the six days the amount drops off the system. This would reduce the cardholder's available credit, but not the balance owing on the card.

Credit cards expire at the end of the month and are re-issued prior to the 25th day of the month of expiry.

Yes, you still accrue points on any eligible purchase.

See our tips to help you manage your credit card responsibly and save money.

An ANZ designmycard is a fun way to personalise your ANZ First, ANZ Low Rate MasterCard^® and ANZ Balance Visa card with an image that you choose (subject to image guidelines and terms and conditions). You can upload your favourite photo, design or choose from our image library.

If you are a new ANZ applicant of an eligible card your first accepted image is free. If you are an existing ANZ credit cardholder and hold an eligible card, you can design your card for just $15.

For terms and conditions and to apply for ANZ design my card, visit www.designmycard.com.au to design your card and apply.

Simply call ANZ on 13 22 73 for help with all your ANZ Frequent Flyer account transaction and points enquiries.

Your Qantas Frequent Flyer points are credited to your Qantas Frequent Flyer account within 48 hours of the date that your ANZ credit card statement is sent to you each month.

No. You earn reward points for every $1 you repay to the balance on your ANZ Balance Visa, every time you make a repayment¹. You do not have to repay your balance in full to earn reward points.

1. Reward points are not earned on cashback transactions to your account. rewards points accrue in accordance with the ANZ Balance Visa Rewards Program Terms and Conditions (visit www.anzbalancevisa.com or call ANZ on 13 22 73 for a copy).

Just visit www.anzbalancevisa.com or call the ANZ Rewards Centre on 1300 368 324, Monday to Friday from 9am - 5pm Australian local time. You will also receive a reward statement twice a year.

With ANZ Balance Visa, you can pre-select the way you would like to redeem your reward points. We will then arrange for you to receive your chosen reward when you have accumulated enough reward points to receive it. You can also choose to receive your reward every 3, 6 or 12 months or on a particular date every year, provided you have sufficient reward points for your chosen reward². Alternatively, every time you reach your specified reward value, your reward will be issued to you automatically.

2. It can take up to 28 days to receive your auto-redemption once you qualify for your selected reward.

You can set up an auto-redemption online by visiting the ANZ Balance Visa rewards website at www.anzbalancevisa.com. Alternatively, you may call the ANZ Rewards Centre on 1300 368 324 Monday to Friday from 9am - 5pm Australian local time.

Simply visit the ANZ Balance Visa rewards website at www.anzbalancevisa.com and under the login section, select "Forgotten password". Once your details are verified, a new password will be sent to you via email. Or you can call the ANZ Rewards Centre on 1300 368 324 Monday to Friday from 9am - 5pm Australian local time.

There is no fee for balance transfers requested at the time of your credit card application. A fee of 1% of the balance transfer amount applies to any balance transfers made after your initial credit card application³.

3. Terms and conditions apply to balance transfers. Call 1800 007 511 for details.

The cash advance fee is 2% of the cash advance amount. Please note that unlike other ANZ Credit Cards, this fee is charged even if the account has a credit (positive) balance at the time.

A rewards guide is distributed with your reward points statement.

Current bonus partners are also available online on the ANZ Rewards Visa rewards website. Or, you can phone the Rewards Centre on 1300 367 763 during business hours.

With Points Plus Pay you can redeem selected rewards faster. You don't have to wait until you have earned enough rewards points to equal the complete cost of the reward.

Rewards points can be used to redeem a portion of the reward, and the balance can be paid using your ANZ Rewards Visa Card, another credit card, or by cheque. If you use your ANZ Rewards Visa Card, you will earn rewards points for the payment portion.

Your rewards guide, distributed with your rewards points statement will list your rewards choices. Current rewards choices are also available on the ANZ Rewards Visa rewards website. Or, you can phone the ANZ Rewards Centre on 1300 367 763 during business hours.

Please note that all rewards are subject to availability.

You can check your rewards points balance online at the ANZ Rewards Visa rewards website.

You may call the ANZ Rewards Centre on 1300 367 763 during business hours.

You can redeem rewards online by visiting the ANZ Rewards Visa rewards website.

You can call the ANZ Rewards Centre on 1300 367 763 during business hours.

It will become active immediately.

You will be able to defer enrolment three times. After you defer three times, you will need to enrol in Verified by Visa to continue shopping online with Verified by Visa participating merchants.

If there are multiple cardholders, each cardholder will need to enrol for Verified by Visa in order to shop online with the Verified by Visa protection at participating merchants.

Once you have enrolled, you can change these at any time by clicking the 'Enrol now' button on the Verified by Visa password entry screen. Or you can call 13 33 50 to have your Verified by Visa password reset.

If you have forgotten your Verified by Visa password and you haven't suspended your Verified by Visa account, you can simply click on the "Forgot your password" link on the Verified by Visa password entry screen and re-enrol. You will be asked to create a new Verified by Visa password and personal message.

Call ANZ on 13 33 50 for assistance.

Call ANZ on 13 33 50 for assistance.

Call ANZ on 13 33 50 for assistance.