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Frequently asked questions - Ways to bank

Frequently asked questions

How do customers with an iPhone view the tailored ANZ web pages?
When a customer connects to www.anz.com on their iPhone or iPod Touch, the site will recognise that they are using one of these devices and automatically redirect the user to the ANZ Mobile Banking webpage. Alternatively you can type www.anz.com/mobilelanding into your browser to directly access the customised homepage.
Do customers need to register to access the new pages on their iPhone?
No, customers with an iPhone or iPod Touch can access the new pages simply by connecting to www.anz.com; they just need to be an existing retail or small business Internet banking customer.
Is this the same as the banking service we offer on regular mobile phones?
No, ANZ Mobile Phone Banking (M-Banking) is a different service available for customers with regular mobile phones. Find out more information about ANZ Mobile Banking .
Why is the anz.com homepage different for iPhone users?
To make life simple for our customers who own an iPhone or iPod Touch we have modified the www.anz.com homepage so that customers can easily access the most popular functions. We have also introduced a user friendly mobile banking service that they can now access.
Is this website secure?
Whilst the www.anz.com homepage and Internet banking screens do look different they have the same security and authentication procedures as regular Internet banking. All data is SSL encrypted and no data is stored on the phone. Customers can feel confident when using the website that their personal information is being protected.
Can iPhone customers still use regular Internet banking?
Customers can still continue to use the regular Internet banking service on their iPhone by clicking on the view regular anz.com button and logging is as normal.
Can iPhone customers still use the regular anz.com homepage?
Definitely, customers can still access this site by clicking on the view regular anz.com button. Once a customer clicks on this button they will be able to use the regular site for the rest of their session.
Why don't these customised pages appear on a desktop?
The customised screens have been developed to make it easier for customers to bank with their iPhone or iPod Touch. On mobile devices the regular anz.com and Internet banking web page's are difficult to navigate as the screen is much smaller. Customers don't need these screens on their desktop as they can use the full-size screens easily.
Can all customers in Australia access ANZ Mobile Banking?
ANZ Mobile Banking was developed for retail and small business customers only. Unfortunately if you have an ANZ Internet Banking for Business account you will not be able to access these services for the time being.
What services are available to customers on their iPhone?
Customers can view their account balances and transaction history, pay their bills and also make payments using Transfer Funds and Pay Anyone (if you have registered for this service). We have also created some handy short cuts to Contact us, Locate us and view regular anz.com.
Are we delivering this service for other mobile devices?
At the moment we are only focusing on the iPhone and iPod Touch but we will be looking to expand to other mobile devices during 2009.
Is this service available for free?
ANZ Mobile Banking is provided for free on your iPhone or iPod Touch. Please note that standard contract and carrier data charges will apply, subject to your mobile plan. If you call us from your mobile, you will need to pay your carrier's standard call charges for a '13' number. Please contact your mobile provider for further details.
Will the customised pages be available to iPhone customers in NZ and Asia?
Not yet. We are planning to roll out these customised banking services over the course of the next year, with other countries to follow.
Who can customers call for assistance with ANZ Mobile Banking on their iPhone?
All customer enquiries should be directed to the ANZ Internet Banking Help Desk on 13 33 50.
Can I make future dated payments?
To make any future dated payments please use regular Internet banking. This also includes making modifications to future dated payments and canceling them.
How can I print my receipt?
As the iPhone does not allow for printing you can view your receipt number on regular Internet banking by selecting Past Payments/Transfer and viewing the number listed in the status column.
How do I add or modify an existing payee's or biller's details?
To make any changes to an existing payee's or biller's details use regular Internet banking. This also includes deleting any payee or biller records. To permanently add a payee or biller you will also need to use regular Internet banking.
How do I modify a reoccurring or future dated payment?
To make any changes to an existing reoccurring or future date payment use regular Internet banking. This also includes deleting any payments. To permanently add a payee record you will also need to use regular Internet banking.