CR library

ANZ produces a number of reports, brochures and research documents that cover our corporate responsibility activities. Some of our key materials are accessible from this page.

ANZ Material issues

Year

Issue

2010

2009

The following material issues were discussed in ANZ's 2009 CR Review:

2008

The following material issues were discussed in ANZ's 2008 Corporate Responsibility Review.

ANZ Submissions

Year	Submission
2012	Submission to the Joint Standing Committee Foreign Affairs, Defence and Trade – Overseas Representation (PDF 1.17MB) Submission to the White Paper Taskforce: White Paper on Australia in the Asian Century (PDF 270kB) Submission on Treasury Discussion Paper: Strategies for reducing reliance on high-cost, short-term, small amount lending (PDF 64kB) Submission to CCAAC on Gift cards in the Australian market Issues Paper (PDF 84kB) Submission to ASIC on Consultation Paper 169 Term deposits that are only breakable on 31 days’ notice: Proposals for relief (PDF 108kB) Submissions to Senate Legal and Constitutional Affairs Legislation Committee and the House of Representatives Standing Committee on Social Policy and Legal Affairs Inquiry into Privacy Amendment (Enhancing Privacy Protection) Bill 2012 (PDF 124kB) Submission to the Senate Economics References Committee - Inquiry into the post-GFC banking sector (PDF 500kB) Submission to the Australian and New Zealand Productivity Commissions - Strengthening economic relations between Australia and New Zealand joint study (PDF 220kB)
2011	Submission to the Parliamentary Joint Committee on Corporations and Financial Services - Inquiry into the collapse of Trio Capital Limited and related matters (PDF 100kB) Consultation Paper 167: Advertising financial products and advice services: Good practice guidance (PDF 96kB) Senate Economics Committee Inquiry: Consumer Credit and Corporations Legislation Amendment (Enhancements) Bill 2011 (PDF 84kB) Corporations and Financial Services Committee Inquiry: Consumer Credit and Corporations Legislation Amendment (Enhancements) Bill 2011 (PDF 84kB) Consultation Draft: First Home Saver Account and Statements (PDF 64kB) Credit assistance for home loans: Competence and training requirements (PDF 64kB) Financial Claims Scheme (PDF 24kB)
2010	Submission to the Treasury - National Credit Reform Green Paper (PDF 348kB) Submission to the Australian National Contract Point: Terms of Reference for an Update of the OECD Guidelines for Multinational Enterprises (ToR) (PDF 1.2MB) Submission to the Senate Economics Committee - Access of Small Business to Finance (PDF 323kB) Productivity Commission Study into Bilateral and Regional Trade Agreements (PDF 194kB) Submission to the ASIC - Handling confidential information (PDF 42kB)
2009	Reforms to the Supervision of Australia's Financial Markets (PDF 34kB) Submission to ASIC - Consultation Paper for Responsible Lending (PDF 61kB) Submission to Treasury - National Consumer Credit Protection Bill 2009 (PDF 82kB) Submission to Consumer Credit Unit - National Consumer Credit Protection Regulations (PDF 31kB) Submission to Australian Treasury Reforms to Market Supervision (PDF 33kB) Submission to Australian Treasury Improving protection for Corporate Whistleblowers (PDF48kB) The Australian Consumer Law - Consultation on Draft Unfair Contract Terms Provisions (PDF 32kB) Submission to the Joint Committee on Corporations and Financial Services (PDF 176kB) Call for public submission on Pacific Agreement on Closer Economic Relations (PACER) Plus (PDF 45kB) Submission to the Carbon Disclosure Project (PDF 124kB) The Australian Consumer Law - Unfair Contract Terms Provision (PDF 32kB) Australia and Korea Free Trade Agreement (PDF 28kB)
2008	Submission to the Department of Climate Change (PDF 52kB) Submission to the House of Representatives Standing Committee on Economics (PDF 116kB) Submission to the Carbon Disclosure Project (6) (PDF 164kB) Submission to National Mental Health and Disability Employment Strategy (PDF 100kB) Submission to the Australian Treasury (PDF 108kB) RBA Payment Systems - ANZ update (PDF 36kB) Responsible Lending Promises (PDF 37kB) Submission to Productivity Commission Review of Consumer Policy Framework Draft Report (PDF 59kB) Australia's Tax Treaty negotiation policy (PDF 576kB) National Finance Broking Scheme Consultation Package (PDF 28kB) Submission on First Home Saver Accounts (PDF 80kB)
2007	Submission to the House of Representatives Economics Committee (PDF 92kB) Home Ownership and Indigenous Australians - Discussion Paper - July (PDF 224kB) Application of Unfair Contract Terms to Credit (PDF 24kB) Submission to the Australian Law Reform Commission's Review of Privacy (PDF 184kB) Submission to APCA - Account Switching (PDF 36kB) Submission to the Ministerial Council on Consumer Affairs (PDF 40kB) Submission to the Carbon Disclosure Project (5) (PDF 76kB) Submission to the Australian Law Reform Commission - Positive Credit Reporting (PDF 36kB) Submission to Productivity Commission Review of Australia's Consumer Policy Framework (PDF 56kB)
2006	Submission to the Carbon Disclosure Project(4) (PDF 132kB) Reforms to the Australian payment system (PDF 56kB) Improving regulatory efficiency (PDF 80kB) Book Up Discussion Paper (PDF 56kB) Consumer Credit Review (PDF 788kB) Corporate Responsibility Corporations (PDF 88kB) Indigenous Employment Programs (PDF 28kB) Balancing Work Life and Family (PDF 152kB) National Indigenous Consumer Strategy (PDF 36kB)

Corporate Responsibility Charters
Customer Charter (PDF 484kB) Shareholder Charter (PDF 24kB)

Corporate Responsibility reports

Year	Report
2013	ANZ Interim Corporate Responsibility Report (PDF 1.38MB)
2012	2012 Shareholder Review (PDF 3.44MB) UN Global Compact Communication of Progress (PDF 652kB) ANZ Interim Corporate Responsibility Report (PDF 2MB)
2011	Shareholder and Corporate Responsibility Review: Shareholder and Corporate Responsibility Review HTML Shareholder and Corporate Responsibility Review (PDF 5.6MB) Translated - Chinese - Simplified (PDF 3.2MB) Translated - Chinese - Traditional (PDF 5.9MB) Translated - Bahasa Indonesian (PDF 4.7MB) Other: UN Global Compact Communication of Progress (PDF 284kB) ANZ Interim Corporate Responsibility Report (PDF 2MB)
2010	Shareholder and Corporate Responsibility Review Shareholder and Corporate Responsibility Review HTML Shareholder and Corporate Responsibility Review (PDF 1.2MB) Translated - Chinese (PDF 2.7MB) Translated - Bahasa Indonesian (PDF 2.3MB) Other: ANZ Interim Corporate Responsibility Report (PDF 644kB)
2009	ANZ Corporate Responsibility Review (PDF 4.4MB) ANZ Corporate Responsibility Interim Report (PDF 2.63MB)
2008	ANZ Corporate Responsibility Review (PDF 796kB) ANZ Interim Corporate Responsibility Report (PDF 640kB)
2007	ANZ Corporate Responsibility Report (PDF 2.5MB) ANZ Corporate Responsibility Summary Report (PDF 1MB) ANZ Corporate Responsibility Report HTML ANZ Corporate Responsibility Interim Report (PDF 356kB)
2006	ANZ Corporate Responsibility Summary Report (PDF 492kB) ANZ Corporate Responsibility Report (PDF 3.8MB) ANZ Corporate Responsibility Report HTML ANZ Corporate Responsibility Interim Report 2006 (PDF 1.0MB)
2005	ANZ Corporate Responsibility Report (PDF 1.42MB) ANZ Corporate Responsibility Report HTML FILE - CR - Corporate Responsibility Performance Report 2004

Customer Advocate reports

Report
2007 Customer Advocate Report (PDF 180kB)
2005 Customer Advocate Report (PDF 1MB)
2004 Customer Advocate Report (PDF 1MB)

Environmental resources
ANZ and Climate Change (PDF 48kB) ANZ and Human Rights (PDF 52kB)

Presentations

Year

Presentations

2007

Speech to 2007 ANZ Stakeholder Event - Mike Smith, CEO, ANZ (PDF 32kB)
Breakout, Creating a values-driven culture at ANZ - Siobhan McHale (PDF 391kB)
Affordable Credit Summit - Cath Scarth, General Manager Community Services,
Brotherhood of St Laurence and Guy Mendelson, Head of Commercial Cards, ANZ (PDF 58kB)
Sustainable Human Capital Conference, John McFarlane, CEO (PDF 985kB)
National Consumer Congress (PDF 280kB)
Jenny Fagg, Managing Director, Consumer Finance
National Consumer Congress - Speaking Points (PDF 720kB)
Jenny Fagg, Managing Director, Consumer Finance

Research reports

Year	Reports
2013	MoneyMinded Report (PDF 688kB)
2012	2012 MoneyMinded Impact Report (PDF 812kB) Evaluation of Saver Plus - Phase 4: 2009 -2011 (PDF 828kB)
2011	2011 Progress Loans Evaluation (PDF 2.10MB) 2011 Adult Financial Literacy Survey - Full Results (PDF 1.30MB) 2011 Adult Financial Literacy Survey - Executive Summary (PDF 92kB) Saver Plus Summary Report (PDF 7.3MB) Evaluation of Saver Plus Past Participants (PDF 2.8MB) Many faces of saving: The social dimensions of Saver Plus (PDF 2.6MB)
2010	MoneyMinded Research Summary Report (PDF 348kB)
2009	Saver Plus Evaluation (PDF 352kB) Progress Loans - Towards affordable credit for low-income Australians (PDF 1.2MB) Understanding the Success of Saver Plus - summary report (PDF 125kB)
2008	Saver Plus - More than Saving (PDF 364kB) Saver Plus - A little idea, big results (PDF 2.7MB) Adult Financial Literacy and Causes of Financial Difficulty studies - summary report (PDF 432kB) ANZ Survey of Adult Financial Literacy in Australia - full report (PDF 2.6MB) Saver Plus - Survey results - May 2008 (PDF 432kB) Saver Plus - Interim Report - May 2008 (PDF 1MB) MoneyMinded Evaluation 2008 (PDF 177kB)
2007	MoneyMinded Evaluation 2007 (PDF 1.97 MB)
2006	Saver Plus Progress - June 2006 (PDF 416kB) Money Minded Evaluation 2006 (PDF 128kB) Youth Financial Literacy Trial (PDF 124kB)
2005	Saving Behaviour post-Saver Plus (PDF 280kB) MoneyMinded Evaluation 2007 (PDF 1.51MB) Saver Plus Pilot Program Phase 1 (PDF 808kB) Saver Plus Progress - February 2005 (PDF 996kB) New Directions in Social Policy (PDF 88kB) Adult Financial Literacy Report (PDF 2.39MB) Causes of Financial Difficulty Report (PDF 2.39MB) Financial Literacy Benchmarking Report (PDF 732kB) Benchmarking Report Summary (PDF 204kB)
2004	Sustainable Asset Management Report Card (PDF 528kB) Saver Plus Progress - August 2004 (PDF 808kB) Saver Plus - Evaluation Making a difference to financial literacy (PDF 412kB) ANZ's response to community consultation paper (PDF 636kB) ANZ's community development finance discussion paper (PDF 228kB) Summary presentation on the financial exclusion research (PDF 717kB) Full report on financial exclusion in Australia (PDF 3.1MB) Quantitative report on financial exclusion (PDF 592kB)

Shareholder Annual reports

Year	Reports
2012	Annual Report HTML Annual Report (PDF 3.65MB)
2011	Annual Report HTML Annual Report (PDF 2.1MB)
2010	Annual Report HTML Annual Report (PDF 1.2MB)
2009	Annual Report Online Shareholder Review
2008	Annual Report (PDF 3.65MB) Shareholder Review (PDF 3.47MB)
2007	Annual Report (PDF 1.2MB)
2006	ANZ Concise Annual Report HTML Concise Annual Report - Part 1 of 2 (PDF 3.67MB) Concise Annual Report - Part 2 of 2 (PDF 1.02MB) Shareholder Review (PDF 2.91MB) Financial Report (PDF 1.97MB)
2005	ANZ Concise Annual Report - Interactive Concise Annual Report Part 1 of 2 - Annual Review (PDF 2.5MB) Concise Annual Report Part 2 of 2 - Annual Report (PDF 540kB) Shareholder Review (PDF 825kB) Financial Report 2005 (PDF 2.3MB)

Corporate Responsibility Newsletters
Read the latest Corporate Responsibility Newsletter Read previous editions of the Corporate Responsibility Newsletter

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