Fundamental to the delivery of our business strategy is the ability to build strong and lasting relationships with our customers. Our focus is on improving customer experience and building trust by providing banking that is simple to understand, delivered in a responsible manner by our people and in accordance with the highest standards of integrity.

Customers  Responsible business lending

We integrate social and environmental considerations into our business decisions, products and services to help our customers achieve their sustainability goals.

Customers  ANZ Customer Charter

Our Customer Charter sets out the standards and experience customers in Australia can expect when they bank with ANZ.

Customers  Code of Banking Practice

Our commitments and general obligations when dealing with persons who are, or who may become, our individual and small business customers and their guarantors.

Customers  Financial hardship

How we assist customers experiencing financial hardship.

Customers  Secure banking

How our security measures protect customer transactions and personal information.