The switching website is an online tool, which makes it easier to switch your accounts and transfer your regular payments (salary, direct debits, direct credits, etc.) to your ANZ account.
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- Enter details for your new ANZ account and your old account.
- Enter details of the regular payments to and from your old account.
- Print, check, sign and send the letters generated.
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The switching website generates letters addressed to the companies you have arranged a regular payment with, advising them of your ANZ account details. All you need to do is print the letters, check, sign and send.
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Please read the letters to ensure all information is correct. Once you are comfortable that the letters are accurate, all signatories for the account should sign each letter and send them to the relevant companies.
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No. Most financial institutions require customers to visit a branch to close their account.
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No. ANZ does not store the information you enter on the switching website. This information is used to generate the letters only, and will not be available once you log out of the site.
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Yes, a summary page will allow you to make changes to the details you have entered. If you realise you have made an error after you have sent the letters, you will need to contact the relevant companies and inform them of the mistake.
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This depends on each company. Make sure you don't cancel payments with your old account, or close your old account, until you are sure payments have been switched.
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If a regular payment has not been switched, you should contact the company you have the payment arrangement with.
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No. This service is free to ANZ customers.
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Existing ANZ account holders can commence switching by visiting our Assisted Switching Service or visit any ANZ branch where our friendly staff will open a new ANZ account for you and then assist you to switch your regular payments.
Note: Business accounts are not eligible for branch service.
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