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Protect your banking
Learn how to help protect yourself from scams and fraud, and what to do if you think you’ve been targeted. Print a copy of our Banking Safely Guide and keep it somewhere you can easily check it.
Scams and fraud
Scammers prey on people regardless of their age, background or income. Anyone anywhere can be a potential target for scammers. If it looks too good to be true, it probably is. Scams are attempts by criminals to mislead you in order to get your money.
If you have any questions on protecting your money, please contact us.
Print the Banking Safely Guide
This guide gives you practical tips on how to keep you and your banking safe online.
Print it off and keep it somewhere you can easily reference. This guide also comes with a top tips summary that you can stick on your fridge or by your computer.
Reporting fraud
Contact us immediately if there’s anything unusual with your banking, for example:
- you see a transaction you don’t recognise in your accounts
- your mobile, mobile Sim Card, or ANZ Credit Card, Debit Card or Access Card or International Access Card is lost or stolen
- you know or suspect that someone else knows your PIN or password, or has accessed your accounts without your authority
- you receive a suspicious email, text or phone call or know or suspect you’ve been a victim of fraud
- you receive a Visa Secure Verification Code for an online transaction you don’t recognise
See how you can protect yourself
It’s important to know about different types of scams and fraud, so you can keep yourself safe.
Recognising scams and fraud
Find out about different kinds of scams and what scams we're currently aware of.
Protecting yourself from fraud
How to spot red flags in calls, messages and offers that might mean you're being targeted by a scammer.
How we help to protect your banking
We’re committed to helping protect you and your money from scams and fraud.
Visa Secure
Visa Secure helps protect you against unauthorised use of your Visa Debit Card online. It works automatically most of the time, but sometimes you will be sent a Verification Code via Bank Mail, which you’ll need to enter to continue with your online transaction.
Fraud monitoring systems
Our fraud monitoring systems allow us to identify potentially fraudulent activity on your accounts. If we suspect fraudulent activity, we’ll contact you and may temporarily block your cards in order to prevent further fraudulent transactions.
Two-factor authentication
Two factor authentication is an added security feature comprising two additional steps in the log in process for ANZ Internet Banking.
Encryption
Encryption is turning words and numbers into a coded language. Encryption prevents unauthorised users from being able to change or read your data.
Firewalls
ANZ uses a Firewall to prevent unauthorised access to and from the network. A Firewall acts as a barrier between your computer and the internet. This helps ensure that only authorised data enters and leaves your computer.
Automatic time-outs
To keep your ANZ Internet Banking and ANZ Pacific App experience secure, our system will automatically log you out of your banking session if it's left unattended. This will happen after 5 minutes of inactivity in the ANZ Pacific App and 15 minutes in ANZ Internet Banking.
We're here to help
