Changes to the way we process payments

The National Payment System Act 2021 was passed to upgrade the national payment system in Fiji.

The upgraded national payment system will enable same business day payments, meaning payments made within business hours will be sent and received on the same business day, regardless of which bank in Fiji the funds are sent to.

You need to include SWIFT codes in all ERP Payment Files and payments within ANZ Transactive. If these payments have already been authorised without a SWIFT code, you will need to re-authorise them after adding the correct SWIFT code to ensure the payment is processed without error. Unfortunately, ANZ Fiji cannot make the changes on your behalf.

You’ll also need to update your address book within ANZ Transactive so future transactions are processed correctly.

We’ve recently noticed an increased number of reversed transactions. This is due to some account numbers being formatted in a way that cannot be processed by the recipient bank under the new system. There are specific account number formats that you need to use for transactions to be processed.

Check your bank account to see if any payments from and including 28 November 2022 have been reversed. If that has happened, it could be due to the account number being formatted in a way that cannot be processed by the recipient bank under the new system. Instead you need to use the accepted account number format outlined in the table below ensuring the minimum number of digits required, and reprocess the transaction. For future payments, you will need to use the account number format outlined below, ensuring the minimum number of digits required.

* If the account number doesn’t have the minimum number of digits required, you will need to add the relevant number of zeros to the front of the account number to meet the minimum number of digits required. This is not applicable for ANZ or BSP bank accounts. If you put zeros before an ANZ or BSP account number, the payment will be reversed by the receiving bank.

* If the account number doesn’t have the minimum number of digits required, you will need to add the relevant number of zeros to the front of the account number to meet the minimum number of digits required. This is not applicable for ANZ or BSP bank accounts. If you put zeros before an ANZ or BSP account number, the payment will be reversed by the receiving bank.

If account numbers are not formatted as outlined in the FAQ What are the accepted account number formats? , the payments will be rejected and reversed by the receiving bank.

A SWIFT code is an 11 letter international bank code that identifies banks worldwide and is used to transfer money between banks in different countries.

If you don’t use SWIFT codes in payments within ANZ Transactive and/or your ERP Payment Files, your payments will fail. 

You can make the required changes at any time. All changes need to be made before the payment is scheduled to be processed, or the payment will fail.

SWIFT codes need to be used for the following payment methods:

• ERP Payment Files
• ANZ Transactive

See our Quick Reference Guide for details of where to add the SWIFT code(s).

No, this change only applies to ERP Payment Files and ANZ Transactive payments.

The following table outlines which SWIFT codes need to be used.

It may not be possible to recover your money from the unintended recipients if you select the wrong SWIFT code, so please take care when entering the SWIFT code.

No, unfortunately only you can make the required changes due to access issues (in some instances), security, and to ensure we do not introduce any risk to your business, if we were to make an error.

This differs based on the payment method you use. Please refer to our Quick Reference Guide.

Please refer to our Quick Reference Guide.

This means that you have selected an invalid bank/branch code. You will need to update the payment or template with the correct SWIFT code to ensure the payment is processed.

If the previous payment has a bank (ACH) code, you will need to update this before you verify the payment.

If these payments have already been authorised without a SWIFT code, you will need to re-authorise them after adding the correct SWIFT code to ensure the payment is processed without error.

For new payments, the system won’t allow you to complete the "Verify Data" option until a SWIFT code is selected.

Please refer to our Quick Reference Guide.

All users (Initiators, Authorisers and Administrators) can make amendments to the templates.

Yes, if you don’t include SWIFT codes in Host to Host ERP Payment Files, the payments will fail.

Yes, if you don’t include SWIFT codes in ERP Payment Files uploaded via ANZ Transactive, the payments will fail.

To get in touch with our Transactive Client Implementation team, please send an email to both ebankingservicefj@anz.com and traclimfi@anz.com. They will be able to provide further guidance.

No, you will have to cover any costs associated with these changes.

ANZ Fiji

Australia and New Zealand Banking Group Limited, Fiji Branch.

ERP system

Enterprise resource planning system which can be used to generate payment files.

SWIFT code

An 11 letter international bank code that identifies banks worldwide and is used to transfer money between banks from different countries.

ACH code

Automated clearing house code.