Resources and forms
On this page you will find resources and forms to assist with onboarding, account management, transacting and communicating with ANZ.
Commonly used forms
Product information, terms and forms
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Key Policies
- ANZ India Deposit Policy (PDF)
- ANZ India Cheque Collection Policy (PDF)
- ANZ India Customer Grievance Redressal Compensation Policy (PDF)
- ANZ India Fair practise code for depositors external (PDF)
- ANZ India Citizen Charter (PDF)
- The Reserve Bank - Integrated Ombudsman Scheme 2021 (PDF)
- ANZ India Fair Practice code for lenders (PDF)
- Statutory Auditor Appointment Policy (PDF)
- Gold Scheme external 2021 (PDF)
- Customer Education Literature (PDF)
- FAQs on IRACP (PDF)
- Annexure to FAQs on IRACP (PDF)
- Protected Disclosure Scheme April 2022 (PDF)
- India Corporate Responsibility Charter (PDF)
Public Information
- Reserve Bank - Integrated Ombudsman Scheme - English version (PDF)
- Reserve Bank - Integrated Ombudsman Scheme - Hindi version (PDF)
- Reserve Bank - Nationwide Intensive Financial Awareness Campaign (PDF)
- List of Unclaimed Deposit & Accounts (PDF)
- ANZ DEAF Process and Claim Form (PDF)
- Department of Telecommunications Sanchar Saathi mobile app (PDF)