Number one (again) for customers

ANZ Institutional has been recognised for the strength of its customer relationships by Coalition Greenwich for the fifteenth time since 2005.

The Coalition Greenwich 2024 Large Corporate & Institutional Relationship Banking Survey, Australia ranked ANZ as the number one bank in its relationship strength index (RSI).

In addition, the survey named ANZ the number-one most trusted adviser in Australia, and lead bank in market penetration. It also received the top ranking in business momentum and overall market penetration.

Significantly, ANZ was also found to be the market leader in environmental, social, and governance (ESG) and sustainable finance, and was ranked equal first for advice and insights for ESG and sustainable finance. The bank has secured the former award every year since its inception.

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ANZ Managing Director Institutional Australia & PNG (Acting), Jo Scotney, said the result was welcome recognition for the bank’s people.

“This result is a testament to our team’s ongoing focus on building and maintaining customer relationships, as well as providing strategic advice and solutions across our core products and services, and the increasingly important area of ESG,” she said.

Separately, Coalition Greenwich also named ANZ the number-one bank for transaction banking product development for the second consecutive year, as part of the Coalition Greenwich 2024 Large Corporate & Institutional Transactional Banking Survey, Australia.

The bank was also named lead bank penetration for both overall transaction banking and trade services, and recognised for its host-to-host and trade platforms.

The Coalition Greenwich poll is a widely respected indicator of performance across institutional banking in Australia.

The news comes after ANZ Institutional was named the number one bank for customer relationships in Asia in February, also by Coalition Greenwich. The bank has taken out that award every year since 2017.

In December, the bank was also recognised for its market-leading support in the sustainable finance sector, after being named Australian sustainability debt house of the year for the fifth-consecutive time. And earlier in June, ANZ retained its position as the lead provider of $A clearing services for the 16^th-straight year, according to FImetrix.