ANZ Internet Banking Terms and Conditions

The ANZ Internet Banking Terms and Conditions have been updated to reflect new features of the ANZ Internet Banking service. We have introduced a new facility called ANZ Flexidraw, Pay Anyone Multi-Payments and International Services.

For more information, please call the ANZ Internet Banking HelpDesk on 0800 368 524 (international customers, please call +64 4 473 0370), 24 hours a day, 7 days a week.

The ANZ Internet Terms and Conditions (the "Terms and Conditions") apply to the ANZ Internet Banking service. These Terms and Conditions operate together with the terms and conditions applicable to the account(s) which you have nominated to be accessed via ANZ Internet Banking. These are the terms and conditions set out in the ANZ booklets called "Terms and Conditions - Transaction Accounts, Savings Accounts, ANZ Term Deposits, Night and Day Card, ANZ Phone Direct", "ANZ Credit Cards Conditions of Use" and "Qantas, Telstra, ANZ Visa Card Conditions of Use", copies of which are available from any branch of the Bank. If there is an inconsistency, these Terms and Conditions will prevail. Additional conditions may be implied by law or may be agreed to in writing by you.

By registering to use ANZ Internet Banking by either signing the ANZ Internet Banking/ANZ Phone Direct Application Form and/or clicking the appropriate "submit" button on the ANZ Internet Banking Web site, and using ANZ Internet Banking you agree to be bound by these Terms and Conditions.

In these Terms and Conditions:

ANZ Internet Banking User is an account holder who registers to use ANZ Internet Banking to access his/her nominated accounts;

Authorised User is a person who the account holder has authorised to access the account holder's nominated account(s) on ANZ Internet Banking;

Bank is ANZ Banking Group (New Zealand) Limited;

Biller is a company or other entity whose invoices are able to be paid using ANZ Internet Banking;

Business Day is any day excluding a Saturday or Sunday, a public holiday and any day on which the Bank is not open for retail business;

International Services is the function within ANZ Internet Banking through which you can request that funds are transferred overseas by the Bank by international funds transfer, purchase an international draft and order foreign cash and traveller's cheques;

Multi-authority account is an account on which more than one signatory is required to authorise a transaction;

Single-authority account is an account on which only one signatory is required to authorise a transaction and includes a joint account where the account holders have individual access; and

Transaction account means ANZ Access, Cheque, Connect, Keysaver, Premier, Incentive Plus, Serious Saver, Call, FlexiPlus, Supersaver, Savings, Business Call and Equity Credit Line accounts.

Through ANZ Internet Banking you can:

• Obtain balances for your nominated transaction accounts, loan accounts, ANZ term deposits and credit card accounts;
• Order cheque books (if applicable);
• Obtain and print a transaction history of your linked accounts;
• Pay many of your regular bills from your nominated transaction accounts;
• Transfer funds between your nominated transaction accounts,
• Review your past bill payments and funds transfers;
• Make an immediate or future dated Tax Payment to the Inland Revenue Department (limits apply)
• Use the Pay Anyone facility to set up immediate or future dated, single or multiple payments to another account held at any registered bank both in New Zealand and overseas (eligibility criteria apply);
• Set up future dated and recurring bill payments and transfer of funds between your nominated transaction accounts.
• Purchase an international draft and order foreign currency cash and traveller's cheques.
• Make a payment from your nominated transaction accounts into your ANZ Variable Rate Home Loan account, Variable Rate ANZ Personal Loan, or ANZ Variable Rate Business Loan.
• If you have a business transaction account nominated for access to ANZ Internet Banking, have access to ANZ Multi Payments (Payroll Payments and Multi Pay Anyone require Pay Anyone registration).
• Redraw amounts in advance from your Home Loan using ANZ Flexidraw (subject to separate approval and conditions).

In addition, through ANZ Internet Banking you can transfer funds between your nominated transaction accounts and your credit card accounts. For more information, please call 0800 368 524 (international customers, please call +644 473 0370).

ANZ Internet Banking is only available on accounts which you nominate including those accounts you have nominated for access on ANZ Phone Direct (if applicable). If you wish to nominate an account for which you are not the account holder, (including an account which you are authorised to operate as agent for the account holder) by becoming an Authorised User in respect of that account, you must provide the Bank with authorisation from the account holder on the ANZ Internet Banking/ANZ Phone Direct Third Party Authority Form. The account holder must also determine your level of access. See the section headed "Level of Access" for more information.

Any signatory on a single authority account can nominate the account for access on ANZ Internet Banking. If an account is a multi-authority account then all required signatories need to authorise access on ANZ Internet Banking. See the section headed "multi-authority accounts" for more information.

The Bank may restrict the accounts which you can nominate for use on ANZ Internet Banking. It may also restrict your use of ANZ Internet Banking on a nominated account. For instance, the Bank may limit the amount of any type of transaction on a nominated account.

The process that you must follow to register to use ANZ Internet Banking depends on whether or not you are currently registered to use ANZ Phone Direct.

If you are already registered on ANZ Phone Direct you can use your ANZ Phone Direct Customer Registration Number and Personalised Identification Number (PIN) to access ANZ Internet Banking for the first time. The first time you use ANZ Internet Banking you will be required to select a Password of your choice, comprising of a mixture of letters and digits of between 8 and 16 letters and digits long. You will then use the Password you have chosen rather than your ANZ Phone Direct PIN, together with your Customer Registration Number to access ANZ Internet Banking.

If you are not already registered to use ANZ Phone Direct, you can register for ANZ Phone Direct and ANZ Internet Banking by visiting any branch of the Bank or contacting the Bank on toll free 0800 368 524 (international customers, please call +644 473 0370). The Bank will give you a Customer Registration Number and temporary PIN. The temporary PIN is issued by the Bank to enable you to access ANZ Internet Banking for the first time. The first time you use ANZ Internet Banking you will be required to select a replacement Password of your choice, comprising of a mixture of letters and digits of between 8 and 16 letters and digits long. This replaces the temporary PIN given to you by the Bank. The Customer Registration Number and Password give you access to ANZ Internet Banking.

Your Password is very important. You must memorise it. If you have any difficulty with remembering your Password, please consult the Bank on the selection of your Password.

You must not:

• keep any record of it;
• write it down;
• disclose it to any person, including family members or those in apparent authority, including Bank staff;
• negligently or recklessly disclose it by, for example, failing to take reasonable care when keying it in to prevent others from identifying it.

The new Password that you select must not be easily identifiable or based on easily accessible personal data (such as family, street names or birth months).

If your Password is or may have been disclosed, you must contact the Bank immediately toll free on 0800 368 524 (international customers, please call +644 473 0370). The Bank encourages you to change your Password on a regular basis. To change your Password you can either follow the instructions outlined in the ANZ Internet Banking Update Details module or contact the ANZ Internet Banking team toll-free on 0800 368 524 (international customers, please call +644 473 0370).

An Authorised User is a person who the account holder has authorised to access that account holder's nominated account on ANZ Internet Banking. If you want to authorise another person to access your accounts on ANZ Internet Banking, by appointing them as an Authorised User, you must provide the Bank with authorisation on the ANZ Internet Banking/ANZ Phone Direct Third Party Authority Form and determine the level of access of the Authorised User. See the section headed "Level of Access" for more information.

Each Authorised User will be issued with their own Customer Registration Number and temporary PIN. When the Authorised User uses ANZ Internet Banking for the first time, the Authorised User will use their Customer Registration Number and temporary PIN and will then be required to select a replacement Password of his/her choice. The Authorised User must follow the guidelines for Password selection under the section headed "Customer Registration Number and Password" . You must not disclose your Customer Registration Number or Password to anyone, including an Authorised User. You are liable for all transactions on your nominated accounts made by an Authorised User via ANZ Internet Banking.

The Bank can act on any instruction using your Customer Registration Number and Password or an Authorised User's Customer Registration Number and Password, whether or not you have authorised the instruction.

The Bank will issue a lodgment number to you or an Authorised User (as the case may be) upon receipt of an instruction for a funds transfer between your nominated transaction accounts or bill payment transaction on ANZ Internet Banking. The Bank will issue a receipt number once the transaction has been performed. The receipt number will also appear on your account statement.

The Bank will issue a lodgment number to you or an Authorised User (as the case may be) upon receipt of an instruction for a funds transfer between your nominated transaction accounts, a bill payment transaction or a Tax Payment to the Inland Revenue Department on ANZ Internet Banking.

You cannot cancel or change a funds transfer, a bill payment or a Tax Payment once the Bank has issued a receipt number. Nor can you cancel other instructions once the Bank has confirmed them or once a lodgment number for a transaction which is not a future dated funds transfer, a bill payment or a Tax Payments has been issued. However, in some circumstances you may be able to make a further instruction which will have the effect of altering a previous instruction. Future dated funds transfers, bill payments, and Tax Payments may be cancelled or changed up until midnight of the day before the transfer, bill payment, or Tax Payment is scheduled to occur.

The Bank may delay acting upon an instruction or may ask you or an Authorised User for further information before acting on an instruction.

ANZ Internet Banking is available on accounts on which, outside of ANZ Internet Banking, more than one signatory is required to authorise the transaction. These accounts are called "multi-authority accounts".

A person authorised by the account holder to access the multi-authority account has individual access to the account on ANZ Internet Banking. This means that an Authorised User may access a multi-authority account without the knowledge of the account holder(s) or other signatories or other Authorised Users on the account.

This access increases the risk of fraud on a multi-authority account. The signatories on a multi-authority account must therefore consider carefully whether to permit access to the account on ANZ Internet Banking. Except in the case of fraudulent or negligent conduct by an employee or agent of the Bank, the Bank:

• is not liable for any loss on a multi-authority account which results from the use of a Customer Registration Number and Password issued to an Authorised User on a multi-authority account; and
• may rely on all instructions received from, and is not required to verify the identity of, any person using a Customer Registration Number and Password issued to an Authorised User on a multi-authority account.

Before the Bank can give access to multi-authority accounts on ANZ Internet Banking, all signatories required to authorise transactions on the multi-authority must sign an ANZ Internet Banking/ANZ Phone Direct Application Form authorising ANZ Internet Banking access. The signatories of a multi-authority account must:

• ensure that the account holder has authorised access to the multi-authority account on ANZ Internet Banking; and
• ensure that there is nothing (eg any provision of the company's constitution, partnership deed or a trust deed) to prevent the Bank giving access to the account on ANZ Internet Banking.

Pay Anyone is not available on multi-authority accounts.

The mix of transactions that each ANZ Internet Banking User or Authorised User may make using ANZ Internet Banking is referred to as the "level of access". This enables an account holder who has authorised an Authorised User to access particular nominated accounts to choose which type of transaction(s) the Authorised User can perform on those nominated accounts.

For multi-authority accounts, all signatories required to authorise a transaction must determine and notify the Bank on the ANZ Internet Banking/ANZ Phone Direct Application Form of each Authorised User's level of access. If you have nominated an account for which you are not the account holder, including an account for which you are authorised to operate as agent for the account holder, then the account holder must authorise your access to that account as an Authorised User, determine your level of access and notify the Bank accordingly on the ANZ Internet Banking/ANZ Phone Direct Third Party Authority Form.

Unless the account holder advises an ANZ Customer Service Officer otherwise, the Bank relies on the level of access of each Authorised User marked on the ANZ Internet Banking/ANZ Phone Direct Application Form and the ANZ Internet Banking/ANZ Phone Direct Third Party Authority Form.

A transfer of funds between your nominated transaction accounts using ANZ Internet Banking allows funds to be immediately withdrawn via ATMs or EFTPOS from the receiving transaction account. A transfer of funds from your nominated transaction account into your ANZ Variable Rate Home Loan account, ANZ Variable Rate Personal Loan account or ANZ Variable Rate Business Loan account will be credited to your account immediately.

Where an instruction to transfer funds between your nominated transaction accounts is given before 10.30 pm on a business day, the formal updating of account details takes effect on that business day. Where an instruction is given after 10.30 pm on a business day or on a day that is not a business day, the formal updating of account details takes effect on the business day after the day on which the instruction is given.

A transfer of funds between your nominated transaction account and your nominated credit card account allows funds to be immediately withdrawn from the receiving account. If you make a transfer from your credit card account to your nominated transaction account it will be treated as a cash advance and interest will accrue. Where an instruction to transfer funds to or from a credit card account is given before 8.30 pm on a business day, the formal updating of account details takes effect on that business day. Where an instruction to transfer funds to or from a credit card account is given after 8.30 pm on a business day or an a day that is not a business day, the formal updating of account details takes effect on the business day after the day on which the instruction was given.

The Bank will issue a lodgment number to you or an Authorised User (as the case may be) upon receipt of an instruction for a funds transfer on ANZ Internet Banking. The Bank will issue a receipt number once the funds transfer has been performed. You cannot cancel or alter an instruction for a funds transfer once the Bank has issued a receipt number, but you may alter a future dated funds transfer once the lodgment number has been issued, up until midnight of the day before the funds transfer is scheduled to occur.

To pay a bill using ANZ Internet Banking the biller must be one which is able to receive payments via ANZ Internet Banking, and the biller must be linked to your Customer Registration Number. To have a biller linked to your Customer Registration Number, you must either call at any branch of the Bank with a copy of an invoice from that biller, or contact an ANZ Customer Service Officer, by calling toll free 0800 368 524 (international customers, please call +644 473 0370).

A bill payment request must be made before 11.30 pm on a business day to be processed on the same business day. Any request made after 11.30 pm on a business day, or on a day which is not a business day, will not be processed until the next business day.

The Bank relies on the accuracy of the bill payment information which you give and is not required to check its accuracy.

The Bank can make bill payments in any order it wishes. If sufficient cleared funds are not available to meet a bill payment, or the information given is incomplete or inaccurate, the Bank can refuse to make the payment.

The Bank will not get involved in any dispute between you and any person or biller you pay, or try to pay, through ANZ Internet Banking.

Tax Payments allows the account holder or an Authorised User of an account to make payments to the Inland Revenue Department from that account up to a maximum amount of $100,000 per transaction.

It is your responsibility to ensure that the details provided by you are correct or your Tax Payment may be unsuccessful or may be paid on behalf of the wrong person or for the wrong tax type, payment period or payment amount. The Bank is not responsible for any inaccuracy in your instructions.

The Bank can make Tax Payments in any order it wishes. The Bank may not process your instructions to make a Tax Payment from a nominated account if:

• any of your instructions are incomplete in any respect;
• the nominated account has an agreed credit limit and the transfer will result in the nominated account exceeding that credit limit;
• the nominated account does not have a credit limit and the transfer will exceed the available cleared funds credited to that nominated account; or
• there is a technical failure which prevents the Bank from processing your instructions.

If you click the "submit" option by mistake, please contact the ANZ Internet Banking HelpDesk on 0800 368 524 (international customers, please call +64 4 473 0370), 24 hours a day, 7 days a week, immediately.

Immediate Tax Payments submitted before 10:30pm (NZT) on a bank business day will be processed on that day, but if submitted after 10:30pm (NZT) or on weekends or public holidays are processed on the next business day. Immediate Tax Payments from your credit card account made before 8:30pm (NZT) on a bank business day will be processed on that day, but transfers submitted after 8:30pm (NZT) or on weekends or public holidays will be processed on the next business day. Tax Payments from your credit card account will be treated as a cash advance and interest will accrue on them.

Future dated Tax Payments require cleared funds in your account at midnight on the day before the scheduled Tax Payment Date or your Tax Payment may be unsuccessful. To delete a Future dated Tax Payment, go to "Future Payments/Transfers".

The account from which the Tax Payment is made will be debited immediately after the transaction is performed. When the Inland Revenue Department's account will be credited depends on the policy and systems of its bank.

Any balance for a transaction account, ANZ Loan account and a credit card account which you obtain using ANZ Internet Banking will be the current balance at the time you make the enquiry.

When you obtain an account balance, the maximum amount which you can withdraw from the account will also be displayed. This maximum amount will generally reflect:

• any overdraft limit on the account;
• any funds transferred using ANZ Internet Banking/ANZ Phone Direct that day;
• any regular credit such as a credit of salary; and
• any deposits or withdrawals made at a branch of the Bank that day.

You may rename accounts you nominate for access on ANZ Internet Banking. Renaming an account will change the name of the account throughout ANZ Internet Banking. However, this will not change the legal or official records of the Bank. Renaming of an account is for your convenience only. The Bank will not receive deposits to an account on the basis that they are to be reserved or applied for any particular purpose. All deposits which are made to your accounts will be dealt with in the normal course of business. If you choose not to rename your account, it will be displayed throughout ANZ Internet Banking with the account type shown as the name.

The Bank will do its best to ensure continuous access to ANZ Internet Banking. However, the Bank is not responsible for any loss you suffer as a result of you being unable to use ANZ Internet Banking, including delays or errors in processing your Tax Payments caused by the Inland Revenue Department's bank.

The Bank takes vigorous security measures to protect customer’s data, including the use of firewalls and 128 bit SSL encryption. However, you are responsible for taking reasonable and appropriate anti virus and other security measures in relation to your own computer equipment. If unauthorised access to your account occurs through your failure to have such security measures in place you may be liable for any loss that you may suffer as a result of those unauthorised transactions.

You are not liable for loss caused by:

• fraudulent or negligent conduct by employees or agents of the Bank or parties involved in the provision of electronic banking services;
• faults that occur in the ANZ Internet Banking machines or systems used, unless the faults are obvious or advised by message or notice on display;
• unauthorised transactions occurring before you have received any Password or Customer Registration Number. In any dispute about receipt of Passwords that are not issued to you in person, we will not rely on proof of dispatch to your correct address as proof that the Password was received; and
• any other unauthorised transactions where it is clear that you could not have contributed to the loss.

You are liable for all loss if you have acted fraudulently, either alone or together with any other person.

You may be liable for some or all of the loss from unauthorised transactions if you or an Authorised User have contributed to or caused that loss by, for example:

• selecting an unsuitable Password (see the section headed "Customer Registration Number and Password" for examples);
• keeping a written record of a Password, or disclosing any Password or Customer Registration Number to any other person;
• failing to take all reasonable steps to prevent disclosure to any other person when keying in a Password or Customer Registration Number; or
• unreasonable delay in notifying the Bank of the actual or possible disclosure to any other person of your Password or Customer Registration Number.

If you have promptly reported the actual or possible disclosure of your Password or Customer Registration Number to the Bank, you are not liable for loss occurring after notification to the Bank unless you have acted fraudulently or negligently.

If you have not acted fraudulently or negligently and have not contributed to or caused losses from unauthorised use, your liability for any loss occurring before notification to the Bank is limited to the lesser of:

• NZ$50; or
• the balance of your accounts, including any pre-arranged credit; or
• the actual loss at the time you notified the Bank.

If you have not acted fraudulently or negligently but have contributed to or caused losses from unauthorised transactions, you may be liable for some or all of the actual losses occurring before notification to the Bank except for that portion of the total losses incurred that exceeds the balance of your accounts, including any pre-arranged credit.

If you let anyone else use your Customer Registration Number and Password, you will be liable for any transactions made on ANZ Internet Banking by or with the consent of that person.

The Bank can suspend or cancel your access to ANZ Internet Banking without giving you notice and without being responsible for any loss which you suffer as a result.

You may end the use of ANZ Internet Banking at any time by giving writing notice to the Bank.

You must not create a link to any of the pages on the Bank's Web site, including ANZ Internet Banking without the prior permission of the Bank. If you do create a link to any of the pages on the Bank's Web site, you acknowledge that you indemnify the Bank for all loss, damage, liability, costs or expenses arising from or in connection with the link. If you wish to create a link to any of the pages on the Bank's Web site, please contact the Bank.

When you use ANZ Internet Banking to make particular transactions you will be charged fees. These fees may be changed by ANZ from time to time. Full details of all current fees and charges are available from any branch of the Bank. You are responsible for all charges levied by an Internet Service Provider when either you or an Authorised User accesses ANZ Internet Banking.

Information you provide to the Bank will be kept strictly confidential and will be securely held by the Bank. You have a right to access the information by inquiring at any branch of the Bank and you may also request that it be corrected. A fee may be payable.

The information will be used by the Bank to administer your banking facilities including ANZ Internet Banking. If you agree, it will also be used to provide you with information from time to time on opportunities for further products and services. The Bank may contact the source of any information that you provide to the Bank in order to check the accuracy of the information.

The Bank may disclose information about you to credit reference agencies, debt collection agencies and other ANZ Group companies for the above purposes, including details of any defaults in payments or repayments of your financial facilities.

The Bank may obtain information and make such inquiries about you as the Bank may consider warranted from any source, including credit reference agencies and other ANZ Group companies for the above purposes.

The Bank may change these Terms and Conditions and fees at any time. The Bank will give you at least 14 days notice of any change before it takes effect by:

• direct communication with you (for example by notice on your account statement or via SecureMail); or
• displays at branches of the Bank; or
• by statements in the media.

Please contact the Bank immediately if:

• you think there is a discrepancy/error on your bank statement; or
• you have any questions or complaints.

You will need to give the Bank:

• your name;
• your account number; and
• any details you can about the suspected error or discrepancy, or the nature of your question, including the amount of money involved.

The Bank may request further information from you to assist in its inquiries. The Bank will make every effort to answer or resolve your questions or complaints quickly and fairly. Where the Bank established that an error did occur, it will promptly correct the error (to the extent possible) and reimburse any interest or fees charged to you as a result of the error. The Bank will adjust any errors that have been made on your statement.

If you are not satisfied that your inquiry has been properly dealt with please ask at any branch of the Bank for a copy of the brochure "Could We Do Better?". This brochure sets out further options available to you.

There is a current Disclosure Statement published by ANZ Banking Group (New Zealand) Limited, under section 81 of the Reserve Bank of New Zealand Act 1989, a copy of which may be obtained from any branch or agency of the Bank.

A copy of the current investment statement for ANZ Term Deposits is available from any branch or agency of the Bank.

ANZ Internet Banking and the Bank's Web site are governed by, and are to be interpreted consistently with, New Zealand legislation and codes of practice.

These additional Terms and Conditions apply to the use of ANZ Internet Banking by a business. They differ in certain respects from the standard ANZ Internet Banking Terms and Conditions. Where there is a difference, these additional Terms and Conditions apply.

Issue of Passwords and Customer Registration Numbers

Separate Passwords and Customer Registration Numbers are required for each officer of your business who has access to ANZ Internet Banking. The Bank will issue Customer Registration Numbers and temporary Passwords to your business. It is the responsibility of the principals of the business to decide which officers of the business will have access to ANZ Internet Banking. An officer of the business who has ANZ Internet Banking access is known as an Authorised User. When an Authorised User leaves your business the Customer Registration Number and Password of that Authorised User must be suspended or cancelled. Signatories for the business' accounts are able to suspend or cancel any Customer Registration Number and Password at any time. Signatories can suspend or cancel Passwords and Customer Registration Numbers by calling an ANZ Customer Service Officer on toll free 0800 368 524 (international customers, please call +644 473 0370). For the Bank to issue a new Customer Registration Number and Password (either to replace a cancelled Customer Registration Number and Password or because an additional officer or your business requires access to ANZ Internet Banking), all required signatories of the business will need to call at the business' branch of the Bank. Each signatory will need to bring evidence of their position in the business and complete an ANZ Internet Banking/ANZ Phone Direct Application Form.

Bill Payment

To establish a bill payment for your business or to add additional billers for multi-authority accounts, all required signatories must sign the Bill Payment Nomination Form which is available from any branch of the Bank.

If the account is a single authority account, you can either contact an ANZ Customer Service Officer or call at any branch of the Bank to register the new bill payment. A copy of the invoice to be paid is required in all cases.

ANZ Multi Payments

ANZ Multi-Payments can be used for multiple bill payment (Multi Pay Bills), transferring funds between multiple nominated accounts (Multi Funds Transfer), multiple third parties (Multi Pay Anyone); or your employees using Pay Anyone (Payroll Payments), with a single debit to a nominated business transaction account.

Pay Anyone registration is required to use Multi Pay Anyone . Any amounts debited to your nominated business transaction account using Multi Pay Anyone or Payroll Payments from part of your Pay Anyone daily limit. For information about Pay Anyone, including the Terms and Conditions, please click here.

When you use ANZ Multi Payments, the account statement will show the total amount debited from the account and the receipt number, but will not specify details relating to the crediting of those funds to each of the other accounts or billers. You can recognise the debit amount on the account statement with the information appearing on either the Lodgement Receipt page the Payroll Payments Receipt page at the time of the transfer or under the 'Past payments/transfers' function once the transfer or payment has taken place.

Receipt information will be retained by ANZ for a period of 7 years from the date the transfer takes place.

Special Risks of ANZ Internet Banking for Business Customers

The extension of ANZ Internet Banking to your business exposes your business to a particular risk of fraudulent use of ANZ Internet Banking, either by Authorised Users or by any unauthorised person to whom a Customer Registration Number and Password are disclosed.

You acknowledge that ANZ Internet Banking exposes your business to these risks and that, except in the case of fraudulent or negligent conduct by an employee or agent of the Bank, the Bank:

• is not liable for any loss which your business suffers as a result of any use (including unauthorised use) of any Password or Customer Registration Number issued to your business; and
• may rely on all instructions received from, and is not required to verify the identify of, any person using a Customer Registration Number and Password issued to your business.

Consumer Guarantees Act 1993

For the purposes of section 43(3) of the Consumer Guarantees Act 1993, the ANZ Internet Banking services which your business acquires from the Bank are required for the purposes of a business. The provisions of that Act which apply to the provision of services are not to apply in respect of the services supplied to your business.