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Australia Retail

Australia is ANZ’s largest market. The division serves around five million Retail customers through our extensive network of branches, ATMs and leading online and mobile banking applications, as well as innovative digital solutions.


Led by Maile Carnegie

Group Executive, Australia Retail

Australia Retail Leadership Team

Michelle Alexander

General Manager, Customer Resolution, Remediation and Assurance

Kath Bray

Managing Director, Customer Engagement

Louise Higgins

General Manager Strategic Delivery

Mohamed Khalil

Managing Director, ANZ Plus and Digital    

Christine Linden

General Manager, Customer Migration

Shannon McMahon

Managing Director Home Loans

Dan O'Neill

General Manager, Customer Service Operations

Gabe Steele

General Manager, Customer & Identity Services

Yiken Yang

Acting Managing Director, Everyday Banking

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