Facts - Our company

Facts

ANZ traces its origins to the Bank of Australasia, which opened its first office in Sydney in 1835. The bank established a Melbourne office in 1838, where ANZ's world headquarters is located today.
ANZ is a publicly listed company, and was incorporated on 14 July 1977 in Australia. ANZ is the main holding and operating company for the Group and our registered office is Level 14/100 Queen Street, Melbourne.
We are one of the ten largest and most successful companies in Australia, and we are the number one bank in New Zealand.
We have assets of AUD$471.02 billion.
We operate in more than 30 countries across Australasia, the Pacific, Europe, Dubai, USA and Asia, including our technology and operations centre in Bangalore, India.
We have 376,813 shareholders.
ANZ shares and related securities are listed on the Australian and New Zealand exchanges.

We have more than six million personal, private banking, small business, corporate, institutional, and asset finance customers worldwide.
Our Customer Charter sets out nine commitments to providing customers with a better level of service.
We have appointed an independent Customer Advocate to resolve particularly difficult personal and small business customer complaints.

We employ more than 35,000 people in Australia, New Zealand, Asia, the Pacific, UK/Europe, Dubai, India and the USA.
We are striving towards a culture where all activities are based on living the ANZ values.
We are one of the more engaged workforces of any large organisation globally, with an employee engagement score of 62% (Hewitt Associates).

We are leading the way in Australia on financial literacy and inclusion. One of our programs, Saver Plus has been recognised as one of the most successful programs of its kind in the world.
We aim to enrol a further 1,500 people into Saver Plus, our matched savings program, which was developed in partnership with the Brotherhood of St Laurence. Saver Plus helps families on low incomes develop a savings habit and build assets for educational purposes.
Our adult financial literacy program, MoneyMinded was delivered to more than 30,000 people across Australian and New Zealand in 2008. MoneyMinded aims to help people build their financial skills knowledge and confidence, thereby improving their capacity to successfully manage day-to-day and long-term financial matters. ANZ works in partnership with financial counsellors and community educators to deliver this program.
ANZ is committed to develop a better understanding of Indigenous culture within ANZ and to help build the capacity of Indigenous communities and organisations. These commitments are reflected in our Reconciliation Action Plan. This plan outlines the specific and measurable steps we will take to address the issues of Indigenous financial literacy and inclusion, as well as aggressive Indigenous employment targets.
MoneyBusiness, developed in partnership with the Australian Government, aims to assist in increasing money management skills and confidence of Indigenous Australians in remote locations.

In 2008, ANZ was included in the "Climate Disclosure Leadership index" by the Carbon Disclosure Project for the third year in a row.
ANZ was ranked "the best company on a global basis" for the environmental dimension of the 2008 DJSI Review.
In 2006, we adopted the Equator Principles - a voluntary initiative designed to standardise the consideration of environmental and social issues in Project Finance transactions in developing countries.
We are an active member of the United Nations Environment Program Finance Initiative which seeks to ensure our policies and actions promote the consideration of the environment and sustainable development.

* Unless otherwise stated, all figures are accurate as at 1 December 2008.